Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,898 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Excellent service. I would be happy to use this company again.”

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“Good price, easy to order, kept updated on dispatch/ delivery.”

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“Very easy to use with no unwanted add ons or adverts. Kept well informed od progress. I know the product is good so let's hope the courier doesn't spoil the experience”

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“very easy and superquick delivery”

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“Easy purchase delivered on time.”

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“here we go again”

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“I found the product I wanted via Google search and followed the link direct to the page so purchase was easy. Just added to cart and checked out as normal. No website issues and it arrived promptly.”

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“Found this site while I was searching for an item, clicked on the link and was immediately impressed at just how easy it was to find things, in fact the whole experience was easy right through to check out…. Well Done 👍🏻”

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“Ordering was very easy - good design well done”

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“Sorry to say,but my box of Peckish Extra goodness fat balls arrived as crumbs. I did emil the company but to date have not received a reply.”

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“The web site was very easy to use and easy to pay. Also delivered within a few days. Cheaper than all other places. I will definitely always use direct for pets and highly recommend.”

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“Very easy to use the website and order the product I needed.”

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“Website very easy to use they had the product I required in stock at a cheaper price than competitors and delivery was free and speedy.”

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“Website was good (came across it via a Google Search on specific product). 3 or 4 updates provided on order, dispatch and receipt. Prompt delivery.”

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“Had an issue with delivery firm - Black Cat operative couldn't have been more helpful in sorting things out - thank you - replacement item just received- very impressive”

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“Very easy to purchase the items i needed for my dog Billy. Fast speedy delivery, excellent service , will definitely be buying again on a regular basis .Thankyou”

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“Great service good price and free delivery you can't ask for any thing more just a good service 🐕‍🦺. Thank you 😊.”

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“Ordering was simple and done deliberately from you rather than use Amazon. I was, therefore, extremely disappointed to find that my parcel was coming via Amazon. I was also disappointed that the email confirming the delivery date displayed an option to reschedule the delivery but wouldn't allow this to be selected. As a result, the parcel was delivered at an inconvenient time and simply left in the front garden, in full view of everyone passing. I will not be ordering from you again.”

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“Quick and easy ordering process; quick delivery; good price with free delivery.”

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“Extremely easy process”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,898 reviews