Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,898 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swift delivery. Good value.”

Helpful Report

“Fantastic customer service. Quick reply when I contacted customer service regarding a mistake I made when choosing a delivery option, Chris was incredibly helpful and it much appreciated!”

Helpful Report

“I must admit that I was taken to this website via Google whilst searching for 2 particular food items for my dogs. Once I got there Wow the prices were great if you couldn't afford the large packs of items they offered smaller. The website itself was so easy to navigate,search,pick your items and check out. All in all a definate winner. Thank you.”

Helpful Report

“I had no problems at all using the new website, so easy and straightforward.”

Helpful Report

“Simple to use and delivered on time”

Helpful Report

“Quick and easy to place an order and it arrived on time”

Helpful Report

“Excellent service. Ordered easily & arrived two days later. Excellent value with free delivery. Will definitely buy again.”

Helpful Report

“Very easy to navigate the site.”

Helpful Report

“BRILLANT WEB VERY EASY TO DO THANK YOU”

Helpful Report

“Ordering process was straightforward and easy, and delivery was within the time promised. What I was not made aware of and what has resulted in the lower review score, is that the items arrived in an Amazon box. I don't know if Direct4Pet are just a go-between and source products from Amazon or whether they just use them to ship things, but if they are re-selling products from a different source then they should make this clear at point of sale.”

Helpful Report

“Website very easy to use, so far so good!”

Helpful Report

“As always, excellent price and quick postage by Black Cat Medicines, thank you. Only downside was Evri - sent quickly by BCM, but sat in Evri’s depot from Saturday to Friday as our usual courier guy was on holiday. The delay has nothing to do with BCM, but perhaps they could use a more reliable courier in the future?”

Helpful Report

“Found what I wanted easily on website. Good selection of products. Simple to place order.”

Helpful Report

“First time using this company & would definitely use again. A great price, quick (free) delivery & frequent tracking updates along the way.”

Helpful Report

“Great website 👍 very good value for money. Really easy to find what you need , highly recommend using them .”

Helpful Report

“Website easy for an OAP to negotiate. Reasonable value, prompt service and no added postal charges.”

Helpful Report

“My purchase was simple and quick and the updates too.”

Helpful Report

“After Evri messed up the delivery and I never received my item, I called them and they were extremely helpful and sent me a replacement straight out directly with Amazon! Very pleased!!”

Helpful Report

“Your delivery system is not very well thought through. You need a better service design. I ordered next day delivery with amazon and it is actually a 2day delivery… Not what it says. If i needed it for today that service is the opposite of the user friendly.. Might be even harmful…”

Helpful Report

“Easy to use website. Competitive prices. Quick confirmation and delivery. Would use again.”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,898 reviews