Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.87

4.9 Rating 10,346 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service and great value for money! Will purchase my item again. Thanks.”

Helpful Report

“Very easy ordering, fantastic service”

Helpful Report

“Great price and good comms from customer service.”

Helpful Report

“Easy viewing of product needs easy to order, arrived quickly”

Helpful Report

“I found this company very helpful as Evri lost my first parcel but I was sent a replacement really quickly, thanks.”

Helpful Report

“Easy to order and free delivery. Good quality bird feeders.”

Helpful Report

“Easy to order, good price and quick delivery. The Amazon driver did not deliver to my door so I contacted Direct4pet and they got back to me to say they will contact Amazon. Happy with the service and would use again.”

Helpful Report

“Extremely easy to navigate the products. Read some great reviews about the product I purchased, so arranged for a repeat order. 3 days in from using product, I've already found 2 dead fleas...great product and great price, especially after paying more for 1 pipette of another well known brand (that didn't kill them) than for 3 months supply!”

Helpful Report

“Good range of products and quick delivery. Great customer service,they replied straight away to my email query.”

Helpful Report

“Very easy to use . Kept up to date with dispatch dates & any delays . All in all a great service”

Helpful Report

“Quick & easy ordering process. A competitive price. Good communication & delivered within good time”

Helpful Report

“Hi purchase itself was easy and the price was fantastic unfortunately for some reason you do not deliver to Northern Ireland, so very very disappointed this was the case you could do much better resolving this issue it was so much hassle for me to have it delivered to an address in England and then had to have it forwarded on plus the extra cost of postage. There is absolutely no reason why a 100g packet of powder could not have been posted or sent by courier . Poor service !!”

Helpful Report

“I always order my oralade from Direct pets as they sell in bulk an it's so much cheaper an quick delivery an reliable thanks.”

Helpful Report

“Good allround”

Helpful Report

“Very good service, also a good price. I will certainly use again.”

Helpful Report

“Brilliant service. Not the first time I've used Black Cat Medicines (I have a very old rescue black cat 😉) and I will certainly continue to order from them. Competitively priced, shipped quickly, packaged well and excellent communication. Much appreciated.”

Helpful Report

“Excellent website, very easy to use. Free quick delivery, and lots to choose from”

Helpful Report

“Simple to order, quick delivery and reasonably priced”

Helpful Report

“Simple as abc to use”

Helpful Report

“Very easy to order, never had any problems, and very quick delivery”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,346 reviews