Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,888 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 26th January 2026

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to find the products I wanted, and the order process was simple. When I had a problem with my delivery Direct4Pet responded within a few hours and sorted my problem immediately.”

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“Very east to order, came on time , would recommend Durect 4 Pets .”

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“Great website, easy transaction and quick delivery. A++++ Thankyou!”

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“Was easy to order, very fast delivery. Recommend will use again.”

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“Easy to purchase. Good prices and selection of products”

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“It would have been ok if my medicine had arrived but unfortunately this company used evri so two weeks later no order my cat has got sick without it . You have to fill in a form to say its not got to you so still not resolved . Ended up having to reorder from animed which came in two days by royal mail”

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“super super fast delivery, good price”

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“All very good.”

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“Paid extra for next day delivery. That has been ignored and my dog biscuits are coming 4 days after I placed my order. This is not on. Tried to contact but had no luck hence this review.”

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“Excellent company. Very quick delivery Thank you”

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“Excellent and easy to use web site. The best prices anywhere, and very quick delivery.”

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“This website I found straightforward and simple to use, whether searching by product or manufacturer name”

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“Items are shipped through Amazon and this is not clear when you order Would not have ordered this if had I known”

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“It was very easy.”

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“First time I had used this site and I was very impressed with the customer service and ease of ordering.The customer service lady was soooo helpful, nothing too much trouble. It was a pleasure dealing with someone like that (sorry didn't get her name!) Delivery as confirmed and will certainly be ordering again. Thank you!!!”

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“Found the product quickly and price was very competitive. Use of the website and payment system was easy and efficient.”

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“Nice web site good price 👍”

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“Browsing the web when I saw this company advertising a FREE pack of Plus One cat treats when buying Porous One kidney sachets. That's a £12 saving plus free postage. I placed my order without any problems. I'm dropping a star because one of the customer care staff was a bit thick when answering a question.... otherwise recommended.... will return if I don't get my FREE goods.....”

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“Good search facility enabled me to find what I needed. Intuitive and familiar website facilities make it easy to use and pay for items.”

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“Very impressed with this company, ordered one day and came the very next day. Would definitely use again and good price.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,888 reviews