Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,209 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,209 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 20th July 2026

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“website good easy to order and arrived quickly”

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“Very easy to order online, fast delivery service.”

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“GREAT value and FREE postage”

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“Cheep as chips and a great service”

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“Great, efficient service with free postage too, thank you!”

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“Black Cat Medicines has friendly and prompt customer service. Products are good quality and in stock and delivery is quick and efficient. Very happy with the multiple orders I've placed.”

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“As usual, Black Cat Medicines delivered a good quality promptly. Downside was that the packaging was all crumpled, the box containing the medication and syringe wascrushed and open at both end such that the comtents were all loose in the bag. The medicine was, thankfully, undamaged but could have leaked into the bag. Trying to ram it through a standard domestic letterbox was never going to work!”

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“First time used this site very efficient when ordering recommend it”

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“Easy access to order and prompt delivery”

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“they wanted to write a review before i even got sent the package lol”

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“Ordered some raspberry leaf tablets for my dog using the amazon next day delivery because we’d ran out. Expected them to come the next day.. 2 days later they arrived. She had to miss two days of these tablets so we are not happy at all and will not use direct4pet ever again.”

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“Very easy to find and place my order!”

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“They were great. Good products at good prices. I asked them a question and they responded quickly and professionally. Thanks!!”

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“Placing the order was very easy, and payment was also made easily. The delivery from Amazon was delivered very quickly and on time. The delivery driver was very polite and dropped off at the correct place.”

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“I found the website difficult to use. Information kept reverting back to default. It was irritating and frustrating.”

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“Website was easy to use, delivery was prompt, will definitely buy from Direct4Pet.co.uk again in the future.”

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“Easy to order and good prices. Incredibly fast delivery. Very impressed.”

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“Website easy to use and place order, and order was feluvered on time as promised.”

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“Very good website, great value products fast delivery will definitely buy from again 👍”

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“My order arrived late even though I had paid for express delivery, as unfortunately they failed to post it out on time! They did refund my shipping cost, but only after I complained & it’s definitely not the point when you’re in need of a product quickly! Then, after having to wait longer for my order, it arrived & was unfit for purpose! So, now I have to chase them down for a full refund! Basically, a pointless, frustrating & time wasting experience!”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,209 reviews