Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,902 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,902 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Very pleased with service”

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“Excellent product. Ordered Monday and delivered on the following Friday.”

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“Easy purchase, lots of choice, competitive prices, order arrived quickly and I was kept updated on progress. Would be happy to purchase items in the future.”

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“No problems with the ordering just have a problem with distribution,I ordered on Thursday and just got email saying order being processed 5days after I ordered I will not be using again my dog was in a lot of discomfort and is suffering because of the late dispatch and I had to order from someone else as I’m still waiting”

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“No problem at all to use this website I am not very computer literate and still managed”

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“Very good thanks ,awesome in fact delivered on a Sunday !”

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“Fast and efficient services. I highly recommend Direct4Pet!”

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“If I could put 0 stars I would. Terrible service and haven't even bothered to return my emails. My pet is now without medication.”

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“I paid extra for 24hr delivery as I needed the medication quite urgently, it has now been 6days and I still have not received my order. I have sent 2 emails but have had no response. Very disappointing, will not use this company again or recommend it.”

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“Easy to order... delivery on time.. excellent!!!”

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“No fuss. Order dispatched the following day. Excellent service.”

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“I'm afraid I can only give a 1 star rating as although I paid extra for 24 hr delivery, it is now day 4 and I still haven't received my order. Very disappointed”

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“Very easy to find what I needed on the website. The ordering process was very straight forward and easy to make a secure payment.”

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“Easy quick and kept informed, thx!”

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“Thank you! you saved my cat's life, i will be using you all the time now. The best online vet's around!”

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“Ordered through BCM delivered very slow through Amazon!!! I could have gone through Amazon myself and got next day delivery...but was trying to spread business around.....”

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“Almost straight forward: the search engine didn't find the AcidEase.”

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“From looking to ordering found the website easy to use.”

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“Very easy to order and competitive price”

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“Fast service and no problems at all,”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,902 reviews