Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.87

4.9 Rating 10,380 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

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“The website was user friendly, easy to navigate and order. The order was received within two days of purchase.”

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“Easy site to navigate and I think the prices are competitive.”

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“Absolutely fantastic customer service…”

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“An absolute nightmare. I had a long running subscription on prescription kibble & treats. When the Dec shipment was due my credit card had expired and you needed my new details. The so called link that you sent out actually just links to "help" pages on Shop, which are spectacularily unhelpful. I then rang you and was sent the same, usless, link. I rang back and you opertator couldn't update the credit card details either. In the end, we had to set up a new order from scratch, but at the one-off price, then a refund of the difference aranged manually. Then set up a new subscription, but I needed your help to move the start on by 2 months. It should not be this hard to update a credit card, someone needs to fix this.”

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“Still waiting for package. Very difficult to use new delivery system. Package seems to be held in limbo despite me having to pay for item.”

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“Voucher code was applied and looked like it worked on payment page but was not reflected in price charged. No response from direct4pet despite an immediate email to ask to cancel the order (used Apple Pay and was unable to cancel) and then an email to say it was being despatched.”

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“Direct4Pet excellent service product and price very good and delivered on time thank you”

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“Easy to order, cheaper than Amazon (isn't everyone now)! Free postage and arrived when they said it would. Expiry date well in advance too. Thank you; will use you again.”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 11th December 2024

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“Quick and easy to use this website”

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“Very quick and easy finding the item I required plus free postage!”

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“Easy to navigate and order. Goods not arrived yet but not anticipating any problems.”

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“Easy to order. Good communication about delivery. Prompt delivery. Always use this company and would recommend.”

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“Website purchase was easy enough but the packaging was very poor. The item is to be a gift but the box was damaged presumably to insufficient packaging and the lid had come away from the mister. Luckily nothing had broken.”

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“Great price and great delivery time ,my cats love this cat nip would buy again”

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“Brilliant! Easy to order. Cheaper than Amazon. Delivered quickly. Highly recommend, thanks.”

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“Straight forward ordering online, good price and swiftly sent. 👍”

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“It must have been easy because I cannot remember the process and I would if it were not straightforward!”

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“Great product, great price, delivered on time Web site 👍”

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“Always efficient and helpful if needed. Product is dealt with immediately and arrives ASAP. Very helpful for prescription orders.”

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“Ordered leucillin spray and nozzle dosent work . £10 down the drain”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,380 reviews