Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,904 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“I did not receive parcel, said it was delivered but have not recieved yet. Waiting for this to be resolved. Was not aware it would be delivered is Amazon.”

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“Good price, easy to order, amazing shipping, helpful staff. Deserve 5 stars.”

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“Placed my order 2nd June which was delivered 9th June so no complaints there. The website is uncluttered and straightforward to navigate so I found it easy to find what I wanted and place my order. To date, I've never had any issues with this company.”

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“it was really easy and straightforward.”

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“Website is so easy to use , fabulous many thanks”

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“Glad I could buy this from direct4pet. Ordered and delivered very quickly”

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“order received in a good time packed well, . order site was easy to do and no problems”

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“Website easy to use , and found what i was looking for quickly”

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“Very good service from your company. A very competitive price for Frontline. Delivered very quickly. Thank you. Will be ordering again. Highly recommended.”

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“Order swiftly acknowledged, sent and received. Perfect”

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“Very simple to use,”

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“Very pleased with how easy it was to upload the prescription and place my order on the website and I hear the order is on its way, within 24 hours of placing it! Well done.”

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“Easiest transaction I've ever done”

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“Very speedy and efficient delivery of product. Very good value for money. Has made a significant difference to my dog's health and mobility”

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“Ordered Acid Ease for a horse. Ordering was easy, super quick delivery and excellent communication re delivery and great value for money. Will definitely use again.”

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“Such an easy ordering process and very fast free delivery with Amazon. Great service.”

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“As a new customer, I was extremely pleased with the efficiency of ordering prescription medicine for my cat. Choose the prescription medicine your pet needs, take a photo of the vets prescription, pay, job done. Delivery was very quick.. ordered on the 30 May, delivery 01 June.”

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“Was quick and easey to order will certainly be ordering from here again.”

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“Still waiting for my order to be despatched Called the number on numerous occasions with no reply. An email was sent, and still no reply I won't be buying my dog's needs from this company again”

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“It was easy peasy!”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,904 reviews