Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,896 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Easy to order on line. Great price and purchase arrived quickly.”

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“Good price and very helpful customer service. Will definitely use this company again.”

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“Very good thank you.”

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“I've ordered these bird seed fat balls before and the birds love them. The delivery was smooth and my garden birds are happy.”

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“Subscription order. Always arrives on time.”

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“Easy to order and arrived promptly. Thankyou.”

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“I am happy with the service I hope they keep the price down of the Dechra Lubrithal ® Soothing Eye Gel for Dogs and Cats. Have bought 2 so far and will buy more from this site 5 stars +”

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“Efficient and effective ordering and delivery process and extremely good value for money.”

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“Easy to use website for ordering the 25kg of wild bird seed which I required, followed by an extraordinarily fast delivery to this remote north-west corner of the British Isles where I live. All in all an extremely efficient service, so many thanks from myself and the hordes of birds in my garden who are currently enjoying the very welcome food!!”

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“Quick dispatch and delivery. All good.”

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“Very good product efficiency for my cat's and good price”

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“Brilliant experience all round, the delivery time was amazing and the product was an excellent price - would highly recommend.”

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“Totally reliable ollys medication is always on time ..and any problems they are there to help professional and reliability is what we all want for our pets and their medication.”

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“fast delivery, satisfied with the product”

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“web site very easy to use and product was delivered very fast :-)”

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“Lovely product, fast p@p, happy with service”

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“Unfortunately I never received my order as it turned out that the suppliers had run out and so I was given a vague estimated delivery date of some time in the New Year so I cancelled. In fairness, I am sure this was not the fault of direct4pet and they refunded immediately but I was informded that the order was on its way when clearly it could not have been.”

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“Ordered flea spray for my house at a cheap price with free delivery fantastic”

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“I ordered some food for my pet rats. 4 bags cheaper then anywhere else. Great communication, fast delivery.”

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“Easily navigated purchase process. Delivered within advertised parameters. Updated on stages of delivery process. Overall satisfied with purchase, price, product and postage.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,896 reviews