Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.87

4.9 Rating 10,339 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,339 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good thanks speedy post”

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“Great ordering experience & vetting process on how to use product highly recommend thanks”

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“A parcel sent by Direct4Pet was delivered to my front door by EVRI. I had not ordered anything from Direct4Pet. The Evri driver left the parcel outside my front door, presumably took a photo of it, rang the doorbell and ran away before I could get to the door!!! I tried to contact EVRI, but they will only talk to customers (No stars for them then) I tried to phone Direct4Pet to tell the about this, but only got a recorded message telling me to send them an email, so they don't want to talk to customers either. That is NOT customer service, by any stretch of the imagination.”

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“Easy to use website great value and lightning fast post as always!”

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“The items I ordered arrived complete, within a couple of days; and at the best price available. Thank you.”

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“Great experience using this company for a regular product ,& if i want to delay/skip a delivery im always notified in time . Would highly recommend”

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“Very easy to order and received a notification of when the item was dispatched, overall very happy with the customer service and purchasing experience”

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“I can't remember what I purchased from this Company but all must be good as I can't remember complaining about any recent buys from anywhere!”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 5th September 2026

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“Fantastic. Free delivery and took only 2 days”

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“Brilliant thank you x”

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“Ordering online through the website was extremely easy, even for a computer novice like me. The instuctions were easy to follow and the product was delivered within days. Overall a good experience.”

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“Excellent service Came in the post super fast I always buy my 2 dogs flea drops from here Big thank you for a very pleasant service..from lisa”

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“Website is very easy to use. Goods ordered were ordered and delivered super quick. Excellent service overall.”

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“Easy to use web site, best prices on line and quickest delivery by far!!! Iv used this company twice now and you can’t even compare to other ’pet medicine’ sites as they are leaps and bounds ahead of others!!”

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“Quick delivery good coms good price”

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“A great service. Only one blip when my subscription wasn't available for a time which meant I had to go elsewhere but on the whole I'm pleased with the service.”

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“Super fast delivery and also it was the lowest price I could find for our cats medicine. Definitely will order from them again.”

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“very easy to buy from! will purchase again in the future!”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st August 2026

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“Prompt efficient attention to my order . Cannot thank enough.Best,RCW ..”

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“Very clear website, easy to find items”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,339 reviews