Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,068 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,068 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 19th February 2026

221

Anonymous

Anonymous // 01/01/2019

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“Very disappointed! I ordered small kibble for a small breed dog, but I received dry food for large breeds with huge pieces. This is unacceptable for a subscription I rely on! I expect the company to quickly fix this and send exactly what I ordered.”

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“fast and easy delivery”

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“Such an easy website to use with great products and service, really speedy delivery”

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“Items arrived very quickly & were very competitively priced.”

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“I was going to do my order online but had a quick question so I called the number on the website...the lovely lady who answered the phone was extreemly helpful and offered to take my order over the phone so I did that. She said she would take my order to be despatched same day too which was great and I received my order very quickly and well packed ..... Can't fault you, brilliant service and I will certainly be visiting your site again when I need something else for my horse. Thank you very much.”

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“Easy to order and excellent fast delivery. Thank you, would definitely recommend”

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“Great service, my cats flea treatments were dispatched swiftly and a great competitive price.”

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“Easy to order delivered on time and very happy with product”

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“Great service from Direct4Pets. Advantage cat flea treatments suits both of my cats and is effective.”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 29th March 2026

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“Came really quickly and extremely well packaged”

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“10/10.........”

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“Could be bought cheaper at Asda or Sainsbury’s”

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“Wonderfully quick delivery - much quicker than I anticipated. Thank you.”

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“Very easy to use website. A reminder of payment a great help. Very pleased with the service. No complaints at all.”

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“My order was cancelled and a refund put in place for upto 10 days,with no explanation at all,would not use again”

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“Very clear concise site. Care taken to ensure order is suitable. Very impressed”

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“Easy to order and good value”

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“I found it very easy to make the order. I'm not very good using technology so I was surprised I found it si easy. There was plenty of choice too, happy old dog now with his favourite treat.”

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“Very easy to order and delivery as expected. Item as described.”

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“I have a reoccurring order once a month. Brilliant service, highly recommend 100%”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,068 reviews