Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,888 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“This company is not worth 1star. They dispatched my order in poor packaging resulting in the bottle smashing. I contacted them & they said it was my fault the bottle smashed & refused to replace it. Name supplied”

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“Excellent company, i have placed many orders over the years either direct on their website or through other sites. Delivery is always very quick.”

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“Such a large variety of choice on website. Easy steps to prompt you when you make an order.”

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“Easy to use site, item as described, great price and quick delivery”

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“I found your website easy to navigate and find the right product for my pets in a few clicks and it was cheaper than my previous supplier which arrived in under a week great service thank you.”

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“Very quickly dispatched”

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“Good site, easy to order. Reasonable price.”

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“Easy to navigate and find what I was looking for at a decent price. Smashing service from this company. I'll be back.”

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“Easy Iwas asked all the right questions about buying Advantage which I had used before. Would definitely recomend”

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“Very quick delivery, and easy website to use”

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“The purchase was very easy and the price reasonable but the service was atrocious! It stated a 2 to 4 day delivery. After a week, I phoned to find out where my dog food was, only to be told it had not been picked for delivery yet, so to compensate me they would ship it overnight, so I received it next day. Three days later, still nothing! I phoned again, to be told it was on its way, another two days, so I emailed asking what they were going to do to make this right as I had to buy other dog food. I was told it was on it's way, no apology, nothing. It arrived two weeks after it should have with no apology or recompense.”

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“Many thanks”

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“Very easy to order my cat's flea treatment and prompt delivery.”

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“super service, speedy delivery, competetive pricing. Quality Pet Treats”

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“Great price & quick, free delivery”

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“Website very easy to use. My order came on schedule, in fact I'm just about to re-order.”

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“Speedy service as promised at competitive price”

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“Super service, very quick. All good”

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“Great service. Guinea pig food came really quickly. They love it. Many thanks.”

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“Great prices. Quick delivery. Excellent service”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,888 reviews