Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,910 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was so easy to order, and upload my cat's prescription to the website. I placed my order in the morning and by the end of the day I had received an email confirming it had been dispatched! Thank you so much for making this super easy and efficient!”

Helpful Report

“Easy to negotiate site,and very quick”

Helpful Report

“Website was easy to use with a good choice. In addition I was able to make a significant price saving over that from the manufacturer.”

Helpful Report

“Easy to order and find the ointment I needed for our King Charles Spaniel. Arrived when they said if would. I shall be ordering again.”

Helpful Report

“Excellent. I chose what i wanted, read the description and purchased the item. No messing about in the checkout”

Helpful Report

“Very easy & quick to use.”

Helpful Report

“Very easy to use and value for money”

Helpful Report

“Easy to find product. Clear & concise website & information”

Helpful Report

“Very impressed with the service from Direct4Pet. Easy to order, prompt free delivery and my order of a Horse feed supplement was great value.”

Helpful Report

“Fantastic!! I ordered a box of gravy bones for Bertie one day AND, They came the next day. That is what I call brilliant service. Well done to everyone for this brilliant response!!! Martin and Bertie!!!”

Helpful Report

“Excellent managed to find the perfect harness at the right price website easy to use”

Helpful Report

“Website very clear and informative, had reason to phone to clarify something and my enquiry was dealt with efficiently and politely. Placed my first order at lunchtime and product was delivered the next day. Excellent service”

Helpful Report

“The product was easy to order and was sent quickly, I would recommend. Thankyou.”

Helpful Report

“Hi! I can't comment on your website as the Seresto collar was ordered for me by someone else. However, I would like to say I have not received this item yet despite an email saying it is being shipped. I have been waiting 8 days now. I do hope it will arrive soon.”

Helpful Report

“the price is very fair and the delivery is very fast. within 1 day I received my order and was very pleased with that, and the expiry date is very long till 2026. Good service and would recommend it.”

Helpful Report

“I found it quite easy to order it was nice and clear I will probably order again soon.”

Helpful Report

“Found the website by chance. Very easy to use. Quick efficient response. Will certainly use it again.”

Helpful Report

“Website was easy to use and place order. However, goods have still not been received so I can only comment on use of website.”

Helpful Report

“The website was very easy to navigate and I found what I was looking for very quickly”

Helpful Report

“My first order was dealt with in an efficient manner and arrived very quickly”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,910 reviews