Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,910 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order processing very straightforward, and products arrived in two days”

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“gREAT and speedy response , really impress”

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“My Vet very kindly told me that 'Thyronorm liq' is cheaper to buy off the I'net, even after adding on the cost of a prescription (which is valid for 6 months) - so I had a look around and Direct4Pets was the best price ! Arrived just now - took only3 days.”

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“All Good, Good Communications , Fast Delivery, Reasonable price*****”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 5th May 2022

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“Found what I wanted easily. Payment was straight forward. Very pleased with website.”

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“This is a good company that make it easy to order and does not add postage to their quoted prices. They are courteous and efficient. Recommended!”

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“Very easy to use no fuss.”

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“Great quick and easy service. I order this medicine monthly and Direct 4 Pet are one of the best.”

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“Very easy to use website. Excellent value for money. Product arrived quickly and efficiently within days of ordering. Would definitely recommend.”

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“Easy site to use. Prices very competitive. Amazingly quick delivety. Well packaged.”

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“Easy to order and super fast delivery would highly recommend I would definitely buy from them again Thank you.”

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“Really quick and easy to use to buy medicines on prescription! I will continue to use this website,”

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“Finding the item I needed was very easy and at the most competitive price. The delivery was super fast! "Direct4Pet.co.uk" is now my go-to place for cat's needs.”

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“Amazingly easy … found what I needed in no time. Confirmation and update emails within hour or so Will use again”

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“so easy to buy, speedy delivery, well packaged”

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“The previous website had a re-order button to click on next to order history. This was much quicker and easier to use otherwise it takes longer to navigate to required products.”

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“It was very easy, I ordered the product (bottom tray for rosewood dog crate) late afternoon, had good communications, sent by Royal Mail tracked and here a couple of days later. Couldn't ask for better service.”

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“Easy to order, kept me informed about possible late arrivals etc even refunded the postage as it was going to be a couple of days late. Very impressed with customer service.”

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“Easy to place order - upload prescription”

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“Very easy to order. Was given a date for delivery and even then it was delivered early. Very happy with purchase and the price was right.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,910 reviews