Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,420 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

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“Easy to use website, fast dispatch only spoiled by Royal Mail abysmal delivery service”

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“Fast and efficient service.”

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“Easy to purchase and use the website”

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“It was easy to place the order that never arrived via Evri and neither had been posted the promised replacement, but I eventually got my money back and bought the items elsewhere.”

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“Never received order but was refunded”

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“Very easy to use. Reasonable prices. Very happy with order.”

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“I usually buy from my vet. I phoned Direct4Pet and they helped me with the process of buying over ’tinternet. Ordering and uploading prescription was easier than I imagined. I’m officially in the 21st century now 😁 Great service. Great Price. Quick and safe delivery. My old dog, Scooby’s walking has improved with the medicine. Excellent.”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 30th December 2022

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Thanks for your review and glad Scooby's walking has improved :-)

“I have waited too long for the delivery. My dog needed it and it took too long but the product itself is good.”

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“First class website. It was very easy to navigate and to find whatever products you needed.”

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“Good Service”

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“Excellent service and prompt delivery”

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“This is another online pet medication company. For the product i was after, they were the cheapest and the time from ordering to arrival was very good indeed. I have nothing else to judge them on apart from was of ordering, price, and processing/delivery time so on that basis, recommended!”

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“Excellent service as always”

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“Very impressed with the whole process. Ordering was easy and we were kept informed of our order from start to finish. To receive it within 48 hours was impressive. Will definitely be ordering more from now on. Thank you.”

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“Brilliant ...easy to order, great price and fast delivery too perfect will definitely use again”

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“easy to use website and good price for the product. Free postage also adds to the experience. Would and have recommended to friends.”

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“Great service, many thanks”

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“They cancelled my order.”

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“All very easy”

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“Easy transaction. Delivery was very prompt, no problems at all.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,420 reviews