Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,420 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

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“Good price and prompt delivery on prescription dog food & treats. Subscription saves even more.”

Helpful Report

“Never received the order.No explanation given as to why it has never been dispatched.Got the money back without any problems though.”

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“Easy to navigate the website. Fast delivery and useful email reminders. Good prices.”

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“Item arrived poorly packed and therefore the container split every where in the box. They did replace the item when I sent pictures. Now I am receiving unwanted emails asking if I want to buy it again - don't send marketing emails without first asking (against GDPR!). Won't be buying from them again.”

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“It was really easy to purchase and the order always arrives quickly. I use this company regularly and if I need something new for one of my pets I try them first.”

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“Quick and easy to order, fast delivery, many thanks.”

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“Really easy to use, very responsive great price quick service would use again”

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“Really easy! And the price/free delivery was really competitive.”

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“Website was easy to find and navigate. Very happy to find free p&p”

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“Excellent website,great service and communication will definitely order from here again *****”

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“Easy ordering and payment , very quick delivery Will recommend Thank you”

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“Very easy to use website and delivery is very quick. Will definitely use this company again.”

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“Very quick and good value”

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“was so easy to use this website quick and simple”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 8th November 2022

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“Fast and efficient transaction”

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“Very good especially as postage and packaging is free. The product I brought came very quickly. 😊”

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“It was very easy to order the product, which was dispatched very quickly and received within two days.”

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“Very good customer service department second to none . Sorted a problem I had very quickly. Will recommend to friends and family.”

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“Competitive price quickly dispatched and 10% off my next order. Impressive.”

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“Very good service. Easy to use and fast response.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,420 reviews