Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,910 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the service.”

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“Needed a product for my poorly dog quickly - other websites couldn’t deliver as quickly as Direct4Pet so although I hadn’t used them before I decided to give them a try and they didn’t disappoint me. Quick and easy ordering process and quick delivery. Very pleased and so is my dog!”

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“The website was very easy to follow. Very good service received”

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“I've been buying viacutan plus for my dog pepper recently through recommendation by the vet but I did a price comparison and Direct4pets was cheaper. The order arrived within 2 days so very happy”

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“Excellent fast and efficient service from Direct4Pet - will be using them again”

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“Great service and communications. Product arrived as promised and was exactly as ordered”

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“Very easy to order and has the option for subscriptions”

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“A very easy to use site and progress reports on where the order is etc”

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“The website was easy to follow and place an order. The order was confirmed and an email sent to say the goods had been despatched. Very quick service and will probably use them again for my pet requirements.”

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“The purchase could not have been easier and the price competitive. No postage, whereas others were charging over £4 for postage of a little box of 30 pills. I shall most definitely be back to purchase other necessities for my animals.”

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“Super service, great product, thank you.”

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“Good price and speedy delivery”

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“Very pleased with the service received. Would recommend.”

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“Buying online was very easy and confirmation emails were received in no time. The item was dispatched within hours of purchase. So far, very pleased with my purchase.”

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“Website super easy to use. found product i wanted and bought in 2 minutes. Will use again.”

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“Best prices and free delivery”

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“Great service”

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“Good easy to find what I wanted.”

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“Excellent range of products and service”

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“Very easy to make a purchase and good prices.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,910 reviews