Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,910 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Very simple to use, iv ordered from black cat a few times because it is so easy.”

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“Very easy to set up and efficient delivery”

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“very good product and prompt service”

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“I am 65 and I found this Web Page VERY easy to use and I am not P.C minded, I will be coming back as Frankie my Lurcher is only 11 month old and will need lots of stuff”

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“Very easy thank you”

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“Very easy to order on the website”

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“This was my first ever order from ditrct4pet. After looking at other supplier's I chose direct4pet as they were significantly cheaper that what my Vet charges and cheaper than Competitors on-line. I found the whole order process very quick and easy and my item was delivered the very next day, which I didn't expect. I was impressed with the efficiency of this Company and will definitely be using them again.”

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“Very easy to purchase got a wide range of pet needs overall happy 😊”

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“Fantastic very quick service”

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“Direct4Pet.co.uk. I found them very easy and quick to use. No issues”

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“Very easy process to purchase my cat's medication”

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“No hassle ordering..... quick delivery...great service”

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“Ordering was easy, pricing could be better. Delivery in reasonable time but I would have preferred it if this expensive food had been packed in a box!”

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“Straight forward purchase super fast delivery with excellent service from start to finish 👌”

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“Very easy to use this site”

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“Website was easy to navigate, products were very competitively priced, customer service was excellent and very helpful, will use this company again.”

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“Easy purchase. Good price. Quick delivery.”

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“Extremely easy to contact your website to place my order for Canikur dog tablets which were ordered yesterday 5 May and I received the package to-day 6 May. Thank you very much indeed for your efficiency. I will certainly buy from you again.”

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“Delivered on time, easy to order, very competitive price.. discount for multi buy. Excellent customer service. Will buy from again.”

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“This is the first time I have made a purchased using the Direct4Pet website, mainly driven by price and delivery charges which were the lowest, every little helps in these times of a cost of living crisis! The transaction was carried out smoothly with no issues, my purchase arrived shortly afterwards within the timescales expected.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,910 reviews