Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,008 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,008 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 19th February 2026

221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super easy to navigate through website, found what I needed quickly & very straight forward when purchasing & loved that it was free p&p, all together very good experience.”

Helpful Report

“Purchase was great and fast. However, terrible delivery service from Amazon Shipping when the driver put the parcel on my wheelie bin, and sent me a photo but it was actually inside my bin at the bottom. Bring a pensioner, I had to wave down his van and ask him why he did not ring my doorbell and asked him to get it out of my bin, which was too far for me to reach.”

Helpful Report

“I found Direct4Pet/Black Cat Medicines really easy to navigate round. It was really quick to find the products and purchase them.”

Helpful Report

“The website was straightforward and easy to navigate.”

Helpful Report

“Easy to use website and reasonably priced product with no P & P. Many thanks.”

Helpful Report

“It was easy to find what I was looking for and to enter my pet's details. Ordering was straightforward.”

Helpful Report

“Very easy to purchase on their website, cheaper price than everywhere else. Fast delivery!! I have been buying from them quite a while from them as never disappointed me. Totally recommend, please keep up with the amazing job you do!!”

Helpful Report

“Quick and easy, service and delivery, all 10/10. Thank you.”

Helpful Report

“misleading 3 pack suggests 3 packs not one pack of 3 !!! £25 for 3 tablets VERY expensive won’t be using again !!”

Helpful Report

“I ordered off this company and I then changed my mind and asked him to stop the order. They lied and said it had already left. I don’t believe that cause I never had an email saying it was going to arrive on such a date. The order has now come which I don’t want it anyway and I’ve asked for a refund. They send me a label to put inside the package but I have not got a label for the postage. I’m not paying for it. Don’t use them. They’re not nice people trust me try somewhere else like zoo plus they have a good company but they don’t have the dog food that I wanted I think this is gonna be a hard task trying to get my money back, but I’ll get it back anyway. Don’t use them. Please don’t use them.”

Helpful Report

“Ordering was easy. Waiting on order to arrive would like to ask u a question about my dog always scratching biting and spots lesions. Is there any shampoos to help stop this please. Thanks”

Helpful Report

“Super easy to order from,much better than other sites,also free delivery which is great,came within a couple days,really happy,will definitely be ordering again.thsnkyou.☺️”

Helpful Report

“Very efficient despatch and super swift delivery. Good website, slight difficulty deciding how many Dronspot pipettes were included per pack ie was I ordering 2 packs of 2 or just 2 pipettes.”

Helpful Report

“Using this website for food for my dog is probably the easiest of all the websites I use! It remembers me and makes ordering super quick and easy. And then delivery is fast too! Brilliant website.”

Helpful Report

“Excellent service quick deliverery and very happy :-)”

Helpful Report

“Great value”

Helpful Report

“Having made a mistake on my order. Ordering flea pipettes rather than flea and tick. Before sending what I ordered they queried the item and suggested a more suitable treatment. Thanks for their vigilant oversight of the orders, otherwise I may have ended up with something I didn't want. Thanks appreciated”

Helpful Report

“Straightforward ordering process even for me as a older person”

Helpful Report

“Managed to order wrong strength of flea treatment non refundable not able to return.had to purchase elsewhere.advert on box not very clear”

Helpful Report

“I would highly recommend Direct4Pet, their web site is seamless and easy to navigate and order, I purchased Advantage Flea prevention it was the cheapest on the Web, it came free postage via Royal Mail 48 Tracked. Will be my Go To site for further orders”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,008 reviews