Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,898 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on the 9th, delivery lunchtime on the 11th. A day earlier that advised!”

Helpful Report

“great website for items, quick delivery, excellent customer service”

Helpful Report

“Really easy to navigate the website. and place an order.”

Helpful Report

“One of the easiest websites I have ever used excellent”

Helpful Report

“Very straightforward to order online”

Helpful Report

“Great find. Fast dispatch, and Items were packed nicely and arrived in good condition. Also the products were at a very good price, better than my local shops.”

Helpful Report

“Black Cat’s sales & after sales service arare second to none…… Excellent!”

Helpful Report

“Always Deliver's.... Good price's and Good service... Can't fault it....”

Helpful Report

“Fast, efficient, delivery, Easy, straightforward website to order, would highly recommend.”

Helpful Report

“Easy Peasy :-)”

Helpful Report

“Excellent service and delivery. Thank you.”

Helpful Report

“A great product, superb communication and fast delivery. The website was easy to use and I will be using Black Cat again.”

Helpful Report

“Hasn’t arrived after 5 days and more expensive than other outlets.”

Helpful Report

“Found what I wanted, ordered and confirmed within minutes. No unnecessary promotion "of other things you might like" so all good. Apparently the order is on its way. Happy bunny ( lurcher actually)”

Helpful Report

“Always informed when subscription order is due and given the opportunity to amend it.”

Helpful Report

“This was my first order from Direct4Pet.co.uk/Black Cat Medicines and I have to praise them for the amazingly easy ordering process. The item I required was in stock and available in the quantity I needed and the product description and usage info was clearly written. The check out process offered a number of payment methods and my chosen one was amongst them which cheered my heart. The offer of free delivery for those not needing expedited delivery was a real bonus and normally quite difficult to find these days. The sale went through without a hitch and the confirmation email and further updates have been received promptly and efficiently. Without a moment's hesitation I recommend this site for their excellent service throughout especially as they are more than willing to receive (via email) communication from the buyer regarding their order(s). I feel certain that I will most certainly buy from them again because they have proved themselves to be an excellent company. I love the name Black Cat too (by the way), being owned by a black and white cat myself. Well done all at Direct4Pet. Long may you be in business, especially as you can provide what I need for the visiting wildlife. Many thanks.”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 1st August 2025

Helpful Report

“I found the website very easy to use. There were products I wanted but could not find, so a larger choice would be good.”

Helpful Report

“The website was easy to use, finding the item and paying for it was a quick and simple task. Having the PayPal option is always reassuring for me when making online purchases. The item was delivered quickly. The whole purchase experience was hassle free and would definately use this company again.”

Helpful Report

“what i ordered did not turn up they wont give me my money back tried to fob me off by saying i have to get in touch with tesco. wont be using tesco market place again”

Helpful Report

“my order of easy pills delivered on time. now look foreward to giving my cat her worm pill hidden in one of these treats. thank you.”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,898 reviews