Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,366 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, great value, delivered fast, will be using again, thank you very much.”

Helpful Report

“Easy to order and quick delivery. Good communication”

Helpful Report

“Website purchwas was fine. Finding someone to contact post purchase was a NIGHTMARE. I couldn't get through to anyone to contact and my order never arrived. No explanation provided, no way to reschedule. They offered me a refund but never refunded the £5 shipping.”

Helpful Report

“so easy to order and the cheapest place to get Glandex from. I will definitely be buying from them again”

Helpful Report

“Great fast speedy services..all items arrived in perfect condition..easy to order items also”

Helpful Report

“We have now purchased twice from the company and each time have received good quality product and speedy service at a fair price.”

Helpful Report

“Great service, fast dispatch”

Helpful Report

“good quality product arrived on time and worked very well”

Helpful Report

“Website very easy. Really quick delivery good product definitely will use again”

Helpful Report

“The whole process from ordering to delivery was very efficient. Good quality sunflower hearts and the birds are enjoying them.”

Helpful Report

“Very good A++++”

Helpful Report

“Always a great shopping experience. The price is very competitive (cheaper than Amazon), and the delivery is quick and free too! Highly recommend”

Helpful Report

“Very happy with my purchase x”

Helpful Report

“Pleased with service”

Helpful Report

“website very easy to purchase. Unfortunately Amazon delivery was delayed for some unknown reason. So a couple of days late.”

Helpful Report

“Really easy to place order, and delivered quickly.”

Helpful Report

“I bought a pair of secateurs here which were exactly the ones I wanted and at an excellent price. The website was easy to use and delivery worked well too”

Helpful Report

“I have not received my delivery, I’ve filled out your complaint forms and POSTED it directly to you via Royal Mail as requested and received no response at all. Shocking service.”

Helpful Report

“No problems at all. Delivery was via Evri, and our local, reliable courier delivered dog food. If that remains the same, would reorder from this company again. The package of dog food was fresh and in excellent order.”

Helpful Report

“Nice and simple to use. No hassle. Delivered quickly.”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,366 reviews