Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,101 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 19th February 2026

221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate the website and checkout went extremely smoothly”

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“Quick to buy online, free postage on flea treatments, best price, fast post 😊”

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“I found this web site by browser. I was pleased at how straightforward it was to find and order what I wanted. Prices are very good and I will certainly be visiting again soon as they seem to cover all of the things I need for my 2 Newfoundland dogs.”

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“Easy website to use and really quick delivery (our order arrived on a Sunday). Would use again.”

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“Products easy to find on Web site, the price was very competitive and to cap it off the goods were delivered extremely quickly though a very efficient courier. Many thanks for a job well done.”

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“Extremely easy-to-use website. Search bar easy to see - results up in a flash. Great price coupled with free delivery, that's a winner & a help too when everything around us seems to be going up by the second!!”

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“Easy order, product competitively priced, acceptable delivery”

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“Easy to order but it would have been good to bring up previous orders on my account and have the option to click on repeat order as was the case before.”

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“Very easy to order and cheapest, quickest service I’ve ever used!”

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“The service was efficient and I received the goods quickly. I was however disappointed with the delivery from dpd I left a note on the door asking for the parcel to be placed inside the gate but he passed the gate and went to a neighbour’s who happens to work night shifts and was sleeping. I wouldn’t like this situation to happen. Mrs Margaret warren”

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“good value, fast delivery Thank You : )”

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“Great products, well displayed and plenty of detail. Very good value prices too. Clarity and layout of the website provide a straightforward and hassle-free ordering experience. This is backed up by excellent post-purchase emails and advice on delivery.”

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“Good product at a good price.”

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“Only ordered yesterday and got it this morning very fast and efficient.”

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“Ordering is not easy go to their shop and product was not there. I had to use internet to find the product then find the company's advert then order it. It doesn't stop there they want a passport attached but vet sends this seperately so you have to make a word document stating that the vet will send it. Surely this can be made simpler. Also, the offer of the first order of 5% was accepted but not taken off at the payment stage. No code number on E mail. The plus side was VEt4pets asking a staggering 43 pounds for the same product. So well done for the saving you gave me.”

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“Great items thank you”

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“Excellent communication from staff, they kept informed at every step. I would certainly recommend them and I wouldn't hesitate in using them again.”

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“I can’t fault how quickly my order was dispatched. However, the courier company you used are the worst and made a complete mess of the delivery. It took 6 days to arrive because of this I had to source another supply of Protexin. I’d be reluctant to order from you again if you still use the same courier company.”

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“Easy ordering and fast delivery. Perfect thx”

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“really easy from start to finish and super speedy delivery as well, so will be making another order soon”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,101 reviews