Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.87

4.9 Rating 10,386 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to order & speedy delivery”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 14th August 2024

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“It was easy to place the order but i was very disappointed with the delivery time. The website says that orders are sent within 1 day yet my order took 6 days to be sent. If I had known it would take this long I wouldn't have ordered.”

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“A very easy site to navigate, quick ordering and fast delivery at a very good price.”

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“It was very easy to place an order”

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“Very unhelpful customer service.”

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“Bustwr Dog Collor was shown in stock, and paid extra for express delivery next day. It's not arrived and not much communications as to when it's actually being dispatched. Disappointed.”

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“Had to phone to check order and was given helpful and polite assistance. Order came promptly. Thanks.”

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“Product was cheaper than where I would normally buy it and delivery was very quick and hassle free I will order from here again.”

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“Very quick , efficient and said what would happen with the delivery and it did . Very happy will use again”

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“Really easy website. Cheap price too”

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“Very quick and great price. One of the best service I ever had.”

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“Very easy to make a purchase will be using again,many thanks”

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“Great website, order arrived promptly. Will use again!”

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“Easy to use website exactly as described highy recommend will definately use again”

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“I found it very difficult to use. I selected your website as it did not ask me to register but your Shop process has completely baffled me, I did not want to give my details to Google in order to track my delivery and I have no idea when to expect my goods. I am therefore having to go to a pet shop tomorrow”

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“Very easy to use, and the price was excellent .”

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“Website was so easy to use, fast delivery and great prices, have used for a while now and would definitely recommend.”

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“A very good company to deal with, easy ordering and quick delivery, thank uou”

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“Ordered Tuesday delivered Thursday. Free delivery. Extremely good service.🙂”

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“Easy to use website and very customer friendly. Excellent prices and, with free delivery, what more could a customer need. Perfect transaction and highly recommended A*********”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,386 reviews