Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.87

4.9 Rating 10,383 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,383 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

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“I love getting this for my dog as she cannot eat anything else because of her stomach. The only problem I have is the package sometimes it comes a bit damaged.”

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“Really easy website to use and has a good choice of products.”

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“Great service and good value product”

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“Very easy too use and a good price”

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“Straight forward, the questions were short and direct, the required product came up on the site first so no scrolling, thank you.”

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“Our dog loves gravy and he appears to enjoy this on his meals. The website was easy to negotiate and purchase was straight forward.”

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“I found shopping on your website really easy and self explanatory”

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“Amazing company, easy website for me no stress, affordable prices with help with postage costs, omg thank you for your communication and reasurance throughout the whole process. Glad ive found you :)”

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“Good product at a reasonable price delivered on time.”

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“It was user friendly.”

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“The purchase was quick on the new site and dispach to evri for delevery was very quick for delevery”

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“Absolutely amazing I got the 14 ch indusructable ball, arrived within 2 days on a Sunday. The ball is amazing I have a molinois and a patterdale, they absolutely love it definitely definitely the best ball I have ever got them 🥰”

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“Cheapest online price for the flea spray we require and the free delivery was quick.”

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“Total rubbish, never got order and their e mail doen not exist. Go away NOW AND KEEP YOUR MONEY ....................”

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“Very easy to navigate and place an order.”

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“All nice and straightforward.”

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“The website was easy to use. Order confirmed immediately and delivered swiftly. Good product.”

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“Web site was easy to navigate and your costs are comparable if not better than other suppliers. I haven't reveived the item yet but will rate that when I receive it. Communications thus far have been excellent.”

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“Ordering simple and arrived very quickly, happy with the service”

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“My first time on this website. Easy to find what I wanted, decent price and quick dispatch. Cannot fault that and will use again. However I will be telling this company how badly let down they were by the courier who ignored notices on a gate not to leave packages there but deliver to the door out of public sight. Luckily the fish food was well packaged and the product bag repelled the rain even though the courier had torn all the outer bag heaving it over the gate.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,383 reviews