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BIL Group Ltd Reviews

4.8 Rating 746 Reviews
96 %
of reviewers recommend BIL Group Ltd
Company Reviews Metrics
4.8
Based on 746 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read BIL Group Ltd Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lance Friedrich
Verified Buyer
“Great product, service and communication.”
Helpful Report
Posted 9 months ago
Graham J TURNER
Verified Buyer
“Ordered handles for my trolley as old one's had snapped. Very fast delivery and a great price”
Helpful Report
Posted 10 months ago
Anthony Bogdan
Verified Buyer
“Helpful people on the 'phone and prompt delivery. Good price too”
Helpful Report
Posted 10 months ago
Graham Harris
Verified Buyer
“Hassle free order from start to finish. Items were fit for purpose. Many thanks.”
Helpful Report
Posted 10 months ago
Paul Brown
Verified Buyer
“Excellent Service!”
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“Sharon was very helpful with a technical query, and next day delivery. Will order again soon, many thanks!”
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“Although only part of my order was in stock I was offered a refund or send what was in stock and the short fall as soon as stock was re-plenished, I chose the second option. The items were then dispatched and arrived promptly. Good service”
Helpful Report
Posted 10 months ago
William Dennison
Verified Buyer
“I found BIL Group webside very easy to work through and the information that i needed was all avaible, everything happened as it should and the product was as described.”
BIL Group Ltd 5 star review on 12th June 2024
Helpful Report
Posted 10 months ago
Matthew Gorecki
Verified Buyer
“I updated the delivery address directly but it was delivered to the non-delivery address”
Helpful Report
Posted 10 months ago
Hi Matthew, We apologise for any miscommunication between the BIL team and yourself. Looking at your email following the placement of the order, we can see the address amendment request asked for delivery to what was on the original order so therefore correct. We always aim to fulfil our customers expectations and welcome any feedback, so thank you for your custom and we hope to hear from you in the future. Kind regards, The BIL Group Team
Posted 10 months ago
Anonymous
Verified Buyer
“First order brilliant service fast delivery will definitely order again”
Helpful Report
Posted 10 months ago
Steve Minshull
Verified Buyer
“excellent products delivered very quickly”
Helpful Report
Posted 10 months ago
Paul Oakley
Verified Buyer
“Easy ordering great service”
Helpful Report
Posted 11 months ago
John Graham
Verified Buyer
“Amazing selection of products, found exactly what I needed with plenty of information via the on-line shop. All items were delivered in two days. Will be placing regular orders in the future.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Great products, swift delivery. What more could you ask?”
Helpful Report
Posted 11 months ago
Anthony Dennis-jones
Verified Buyer
“Made a order a long while ago and need some more bearings and made very easy to order some more”
Helpful Report
Posted 1 year ago
Victor Alcock
Verified Buyer
“They had exactly what i needed brilliant.”
Helpful Report
Posted 1 year ago
Keith Atkinson
Verified Buyer
“Product very good but no communication as to "thank for your order" or your shipment has been dispatched " hence not 5 stars.”
Helpful Report
Posted 1 year ago
Hi Keith, Thank you for the review we are pleased to hear you are happy with the product. Confirmations and updates are sent automatically throughout the order process so apologies if these weren’t received. We have checked our systems and all seems to be working as it should so they may have gone through to a junk folder. Kind regards, Sales @ BIL Group
Posted 1 year ago
Richard Palmer
Verified Buyer
“Goods delivered as per order, only issue no email or info advising order had been received and was being processed, so had to await delivery”
Helpful Report
Posted 1 year ago
Rosemary Spence
Verified Buyer
“We are extremely pleased with our purchase thank you. Ordering, communication and delivery was very good.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Good website & excellent customer service to prepare my order in advance, so that I could collect the same day. Thank you”
Helpful Report
Posted 1 year ago
BIL Group Ltd is rated 4.8 based on 746 reviews
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