Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my purchase and the quick delivery and would definitely shop here again thank you x”

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“Quick delivery. Excellent customer service to replace a broken item. Assembly instructions were clear. Finished product looks lovely.”

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“Excellent customer service, had a slight issue which was resolved immediately and professionally. Would not hesitate to buy again,”

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“Super service. The desk was great quality. Excellent value.”

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“Very quick delivery”

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“Great quality and great communication”

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“I bought a silver ottoman, it's lovey and really well made”

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“Very good service and quality furniture”

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“Very good quality”

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“Good quality and value....came on time”

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“Brilliant customer service and goods are very good quality , quick efficient delivery also , will definately use these again”

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“I love the simplicity of my coffee table which looks extremely chic. The design of the lift up/movable top is so unusual and makes a great conversation piece, (I love being able to have my laptop so close) The only thing that spoils this lovely piece of furniture is the assembly instructions. In my view the initial pictorial descriptions of the numbered panels, components and fixings are very good which turned out to be invaluable due to the pictorial assembly instructions themselves being the worst I've ever come across......a great of time and (uninterrupted) boundless patience is a must ! I'm female.........78 years old (Very independent) and I did manage to complete the assembly unaided but wouldn't recommend it to the faint hearted lol”

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“Excellent. Easy to order, quick delivery and quality item.”

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“Quick and timely delivery from point of purchase...with regular updates to inform of delivery.”

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“Easy ordering and very quick and prompt delivery”

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“Great service and very speedy delivery. Will definitely continue to use.”

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“I bought a tub chair, which is exactly as it appeared on the picture. It was quite a bit cheaper than at other suppliers. Very happy with it.”

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“Very efficient process and prompt delivery. Good value very happy with product. Many Thanks Edmond”

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“Very happy with our purchase ....we bought 2 lamp tables and the nest of tables...very easy to assemble and very good quality materials used....would highly recommend”

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“Very happy with my product and customer service is excellent. I will definitely use big furniture warehouse again.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews