Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Really pleased with the bistro set - good quality and turned up on time.”

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“Missing table tops and damaged bench, after calling and numerous emails still no solution to the damaged bench so cannot even sit at the table all together”

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“Came across the company online and found some nice furniture at a good price, ordered 10pm one evening and order delivered within 36 hours. Very impressed with the service.”

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“Very quick delivery. The furniture was so easy to put together and it didn’t take long. The bonus being that you didn’t need wood glue ! I was a flat pack phobic before I bought 3 pieces of quality bedroom furniture. Looks fantastic. Would definitely buy from again and would recommend !!”

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“Good quality product. Arrived in 48hrs (although next say delivery was promised). Happy customer”

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“Prompt delivery. Item as described. Easy to assemble but requires 2 people. Happy with purchase.”

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“Great customer service and really nice product.”

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“Very poor quality, pre drilled holes were out of line, back had to be cut to fit, drawers out of line and the whole thing looks a mess and very cheap looking, not happy and would not recommend”

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“Very pleased with my tv unit! Perfect size, shape and colour! A great product at a great price!”

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“Unfortunately on this occasion the Item arrived damaged. However when contacted they offered to rectify or replace/refund without any quibble. The customer aftercare is second to none and I would not hesitate in recommending them and I will certainly shop with them again. Thank you your excellent service.”

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“Quick delivery good price highly recommended”

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“I ordered a grey pop up gazebo with free delivery, it arrived on time with tracking and I was so pleased with the ease of putting it up and the quality I would definitely recommend”

Big Furniture Warehouse 5 star review on 28th April 2021

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“Brilliant product and very east to follow instructions and explained what parts you needed”

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“I found this company brilliant to deal with. Prompt delivery & the item I ordered far exceeded my expectations. It is great quality & value for money. I would definitely shop with Big Furniture Warehouse again.”

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“Excellent product and service, would definitely recommend to friends”

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“First item was damaged . But excellent communication via email to get a new one and fast delivery. Lovely chunky piece of furniture.”

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“Very good service and quick delivery”

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“Excellent service”

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“Great products at great prices with speedy delivery. 5*****”

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“Very quick delivery - came in 24hrs. The gazebo seems decent quality for its price although the bag has already got a tear in it.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews