Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Good quality product, easy to assemble & very quick delivery”

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“Lovely item and great service”

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“Really pleased with the ladder shelf we bought. It was very well packed and everything was clearly labelled. Instructions were easy to follow. Highly recommended.”

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“First time buying from you excellent service beautiful items fast delivery I brought unit for kitchen wall beautiful Would recommend buying from you”

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“Brilliant Gazebo does exactly what it says and yes it is assembled in 10 minutes!”

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“Really love my new bistro table and two chairs, excellent value for money and exactly as advertised. Only thing was that one of the chairs had a leaf missing I checked the packing and nothing also there also there was a small split at top of one of the chairs. I am not complaining about this it's just an observation. I love it and thankyou I wouldn't hesitate in buying anything else from you.”

Big Furniture Warehouse 5 star review on 19th April 2021

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“Excellent customer services team. We had issues with the product (difference in the colour on the website and in reality), but they had been absolutely brilliant in dealing with it and arranged for the item to be collected.”

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“Brilliant gazebo. Great delivery”

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“Fast delivery and beautiful product”

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“For the price I didn’t have great expectations, but I’m absolutely thrilled. Such great quality, perfect size and looks amazing ! Thank you”

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“Excellent service from ordering to delivery. 1st time I have ordered anything from this company and it won't be my last”

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“Not a great delivery. Lovely draws when they arrived”

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“To say this furniture is grey is an overestimation. It is white which is not good but furniture is sturdy”

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“Easy to order, a great selection of items and fast delivery. Will definitely be looking to order with Big Furniture Warehouse again!”

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“I was expecting next day delivery but took 5 days. The quality is very poor, nothing lind up. We had to make holes for the screws. The item looks shocking, didn't even bother to attach to wall Disappointed.”

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“Love the coat rack I purchased. Exactly as described/pictured. Prompt delivery too.”

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“Fab delivery was prompt and the instructions were absolutely brilliant my hubby says best he has ever had.”

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“Nice item but no correspondence regarding delivery”

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“Worst company I have dealt with my tv unit was delivered to wrong address 2 weeks later still not here and getting passed from pillar to post Do not buy ‼️”

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“Thank you!”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews