Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry I cannot comment meaningfully yet as it is still in the box! i bought it for my holiday home and I have yet to deliver it there. But it looks just what I need and the price was very competitive.”

Helpful Report

“I actually had a bad experience with this company. Ordered a piece of furniture for a present. Didn't receive the next day delivery had to call them, they then arrange for delivery again. The day after I rang as I still didn't recieve it & it was collected by a stranger. A lot of trouble with the delivery company. During this time the people at customer service was great helping them to find out my refund wasn't put through when they received back the item from yodel. I had to call the company several times. Only response I've had from them was for a review.”

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“Great value for money. Quick postage and really easy to build. The furniture is of what you would expect from a value-for money shop. I am happy with my purchase.”

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“Problems purchasing online when your system would accept any of our credit or debit cards. Waied 24hrs and the problem had been resolved. Good customer service on the phone. Items slightli damaged on arrival but also one piecce missing and two additional pices included that did not fit the item purchased.”

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“Good service with required item in stock. Full tracking with prompt delivery. Review of item said it was for a similar but the only similarity was that it was a bed. Otherwise, the type, size, construction, make, material were all different. No help and potentially misleading.”

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“The delivery service was excellent. The furniture looks really nice however one of the drawer fronts keeps falling off despite my husband who is a joiner assembling the item!”

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“very happy good service, good furnture! will be usig again!!!”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews