Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good all round service and product.”

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“Excellent Quality, Speedy Delivery and Simple Assembly. Good Quality Company Will Shop Again”

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“Both the office team and the delivery drivers went out of their way to be helpful. I’m delighted with the furniture which is very reasonably priced and of good quality. Very comfortable mattresses. Thank you so much.”

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“Great chair, quick delivery, very reasonable price”

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“Extremely well packed and quality furniture”

Big Furniture Warehouse 5 star review on 25th June 2021

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“Prices were good. Quick delivery. Happy with my purchase.”

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“Love these ottomans !! So easy to assemble & very sturdy & tidy!”

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“Very good service. Quick.”

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“Fast delivery and great quality.”

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“Quick delivery, wasn't expecting it to be so quick”

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“Cannot fault the service, the product wasn’t what we wanted in the end however they dealt with the refund immediately with no fuss!”

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Hi John, Apologies we could not help you further, however i am glad we got this resolved for you in the end. Kind Regards Thomas

“Lovely table and chairs, so nice to get something that you don't need an engineering degree to build absolutely beautiful and practical.”

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Hi Arthur Many thanks for your kind feedback, really glad you like your purchase. Kind Regards Thomas

“very pleased with my bistro set . Prompt delivery . Looks great on my balcony !”

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Dear Selma, We came across the review you wrote for us. It was wonderful to hear that you are happy with your purchase. Reviews like this are the reason for which we work hard. Kind Regards Thomas

“Well made item at a competitive price. Delivered promptly and efficiently. Relatively easy to assemble although would be easier with two persons”

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“I purchased a Table & 6 Chairs from Big Furniture Warehouse and I’m so Pleased with them ... Great Quality, Very easy to assemble, highly recommend 10/10.”

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Dear Veronica, We came across the review you wrote for us. It was wonderful to hear that you are happy with your purchase. Reviews like this are the reason for which we work hard. Kind Regards Thomas

“I have used this firm twice bought 4 items of furniture Everything was excellent good quality and next day delivery Highly recommended Thank you the wonderful team at The Big Furniture Warehouse”

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Dear Patricia Thankyou for your feedback and kind words, we really appreciate your business and look forward to help you with anything else in the future. Kind Regards Thomas

“Excellent product - well made and very easy to assemble, looks perfect on the patio. Well priced and good value while maintaining quality. Helpful and responsive customer care.”

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Dear Xenia Thankyou for your feedback and kind words, we really appreciate your business and look forward to help you with anything else in the future. Kind Regards Thomas

“I was unsure about purchasing as this was a new company to me however the price was competitive, the delivery was so quick and the product was well packaged. So impressed and would use them again.”

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Thankyou for your feedback and kind words, we really appreciate your business and look forward to help you with anything else in the future. Kind Regards Thomas

“Fast free delivery, product good quality”

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Dear Patricia, Thankyou for your feedback and kind words, we really appreciate your business and look forward to help you with anything else in the future. Kind Regards Thomas

“Very happy with purchase.”

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Thankyou for your feedback and kind words, we really appreciate your business and look forward to help you with anything else in the future. Kind Regards Thomas

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews