Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with my parasol it came really quick”

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“I'm so happy with my purchase the furniture is so well made absolutely perfect was delivered on time by very careful delivery drivers I will definitely be recommending you to all of my friends and family thankyou so much 🤗”

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“Good quality product, delivered in the expected time, tracking info provided, it arrived well pagckaged and in perfect condition as you'd expect. The website is well presented and easy to navigate with an efficient checkout process. I'd return to BFW for future purchases.”

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“Lovely little piece of furniture but an absolute pain to put together, stick with it though as it is worth it in the end.”

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“Well worth the the money great value for money.”

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“Great work”

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“Fast efficient delivery service, good quality furniture with competitive prices.”

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“Ordered and was delivered next day. Courteous staf, easy assembly. fully tracked would most certainly purchase from again.”

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“Really pleased with the bistro set - good quality and turned up on time.”

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“Came across the company online and found some nice furniture at a good price, ordered 10pm one evening and order delivered within 36 hours. Very impressed with the service.”

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“Very quick delivery. The furniture was so easy to put together and it didn’t take long. The bonus being that you didn’t need wood glue ! I was a flat pack phobic before I bought 3 pieces of quality bedroom furniture. Looks fantastic. Would definitely buy from again and would recommend !!”

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“Prompt delivery. Item as described. Easy to assemble but requires 2 people. Happy with purchase.”

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“Great customer service and really nice product.”

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“Very pleased with my tv unit! Perfect size, shape and colour! A great product at a great price!”

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“Unfortunately on this occasion the Item arrived damaged. However when contacted they offered to rectify or replace/refund without any quibble. The customer aftercare is second to none and I would not hesitate in recommending them and I will certainly shop with them again. Thank you your excellent service.”

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“Quick delivery good price highly recommended”

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“I ordered a grey pop up gazebo with free delivery, it arrived on time with tracking and I was so pleased with the ease of putting it up and the quality I would definitely recommend”

Big Furniture Warehouse 5 star review on 28th April 2021

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“Brilliant product and very east to follow instructions and explained what parts you needed”

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“I found this company brilliant to deal with. Prompt delivery & the item I ordered far exceeded my expectations. It is great quality & value for money. I would definitely shop with Big Furniture Warehouse again.”

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“Excellent product and service, would definitely recommend to friends”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews