Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Very disappointed only received one item instead of the two I paid for”

Helpful Report

Good Afternoon Pauline, Thank you for your feedback, Please accept our apologies for your original item getting lost in the courier network, we do apologise for this. Our customer service team arranged for a replacement to be sent out for you which has now been successfully delivered. We're really sorry for the delay in receiving this item and thank you for your patience in this instance. Big Furniture Warehouse

“I had an issue with my order but the customer service team sorted it out and kept me informed of the progress of my order. Once the correct item arrived I was very happy with it.”

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“Super service. The desk was great quality. Excellent value.”

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“Very quick delivery”

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“Great quality and great communication”

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“Very nice coffee table worth the money but taken long time for delivery, plus no email to say when it's coming out. But happy with it thanks”

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“I bought a silver ottoman, it's lovey and really well made”

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“Very good service and quality furniture”

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“Very good quality”

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“A lovely piece of furniture, looks really good BUT obviously designed for women and children as if you have feet any bigger than a size 9 then they don’t fit unless you turn them sideways. Don’t know why someone would not make it deep enough to accommodate a size 11/12.”

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“Still haven't received item”

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Hello Ria, Thank you for your review. I'm sorry to hear there was an issue receiving your order, please accept our apologies for this. Our customer service team reached out to you and arranged for a replacement to be sent as soon as possible for you, I can see this has now been successfully delivered and the issue has now been resolved. We're sorry for the delay and any inconvenience this may have caused. Thank you, Big Furniture Warehouse

“Good quality and value....came on time”

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“Some of the finishings aren't the best, but if you can see past some little blemishes (for the price) then these do look good. So for the price, I am happy with what I got.”

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“Brilliant customer service and goods are very good quality , quick efficient delivery also , will definately use these again”

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“I love the simplicity of my coffee table which looks extremely chic. The design of the lift up/movable top is so unusual and makes a great conversation piece, (I love being able to have my laptop so close) The only thing that spoils this lovely piece of furniture is the assembly instructions. In my view the initial pictorial descriptions of the numbered panels, components and fixings are very good which turned out to be invaluable due to the pictorial assembly instructions themselves being the worst I've ever come across......a great of time and (uninterrupted) boundless patience is a must ! I'm female.........78 years old (Very independent) and I did manage to complete the assembly unaided but wouldn't recommend it to the faint hearted lol”

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“Wardrobe looks good and is solid and provides decent amount of hanging space and shelf. Quite hard to assemble.”

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“Excellent. Easy to order, quick delivery and quality item.”

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“Quick and timely delivery from point of purchase...with regular updates to inform of delivery.”