Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Very pleased good value for your money would buy them again”

Helpful Report

“The sideboard with shelves each end was delivered very speedily and well within the quoted delivery date. Unfortunately, the quality of the furniture is ok, but the drawer is rather shallow and its fitting is poor. The plastic drawer runner afits to the sideboard, with the drawer only having a 'bare' untreated groove. The drawer movement is not exactly smooth, and I can foresee it getting 'sticky' over time. Personally I don't think the quality of this piece of furniture warrants the price tag.”

Helpful Report

“So pleased with my purchase. It was easy to assemble looks lovely in my living room and delivery was really fast. Overall I will definitely order again from them .”

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“Easy to order. Very quick delivery (next day). The item was exactly as described.”

Helpful Report

“Excellent service, competitive price, fast efficient delivery and easy-to-assemble furniture. Perfect purchase!”

Helpful Report

“Order and Delivery were good, however when opening the item found it to be damaged, appreciate this was a low cost item, but no response at all from customer service after sending e-mail.”

Helpful Report

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews