Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Product arrived quickly and was very easy to assemble, great product.”

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“I haven't received my order yet or any contact as to when I will receive it .”

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“Lovely bedroom furniture.”

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“Excellent delivery. Cabinet well thought out and solid.”

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“Excellent service, very nice item!!”

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“Great product & great service. Especially when the courier had lost my chair.”

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“Easy. To assemble and described well on the iosdd”

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“Arrived quickly although 1 piece a day late .Quality good for the money .Took rather longer than would have liked to put together the chest of drawers .Well designed and strong. No defects .All bits in packing.”

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“Good, quick service. The shoe cupboards were easy to put together and look great.”

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“Very pleased with chair would recommend”

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“Delivery of items was quick. Items are very good quality, easily assembled and installed. Definitely recommend.”

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“The furniture is of excellent quality and the customer service is IMPECCABLE. The carrier (Yodel) ended up losing the order and were nothing short of useless with their communication and assistance. BFW rescued the day and replaced with no quibble and the furniture reached its destination the next day. I literally cannot thank BFW enough, they were superb. I highly recommend.”

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“I haven't opened it yet as I don't need it till mid January but I am sure that off will be ok.”

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“Great customer service.”

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“Overall, the quality of the item I purchased would be rated as acceptable. The sturdiness of the chest of drawers isn't as strong as I would of expected, and although it looks lovely, some pieces of the item were marked in places.”

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“Excellent form beginning to end of order”

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“Look great. Easy to put together.”

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“Excellent quality furniture. Ordered and delivered exactly to plan! New to ordering from this company, so really happy with the service. The tables are excellent quality too.”

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“Was very pleased with the service and the product.”

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“I purchased a chair bed which is very good quality and a lot cheaper than other places. Site is very easy to order off and no problems with delivery”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews