Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Furniture is good thanku”

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“Excellent and very professional company. Delivery was v prompt. Wd definitely recommend.”

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“An amazing product...absolutely happy ...just one concern..when packing it should be wrapped in some barrier as they leave Mark's on fabric.. other than than happy..cannot upload pic ...to show u”

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“Unfortunately I received the wrong order. Your staff have been helpful on emails but they arranged for the wrong item to be collected and the correct order to be sent. I received it today but only half of the order has been sent. So I’ve had to email again to ask for the missing items”

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Good Morning, Please accept my sincerest apologies for the inconveniences experienced, I have raised this and will rectify this for you, I have emailed yourself to advise and will be in contact Tomorrow once I have a confirmed update. I am truly sorry for this. Kind Regards, Samantha

“Loved the quality and look of the storage cube. Excellent value for money and I would recommend any to buy them. They were delivered very fast. I’d never heard of the company before but I’m total impressed with this transaction.”

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“Good price, fast delivery.”

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“Great product, great price & fast delivery”

Big Furniture Warehouse 5 star review on 18th December 2020

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“I am very happy with the correspondence and communication I have e then had with them and I give.then a big. 5”

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“One item I ordered was incorrect size but they sorted it out promptly and replacement arrives quickly. Good customer service.”

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“Delivered in two day packed well and went together really easily looks good now it’s up and in place”

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“Easy to order, wide range of furniture and quick delivery. The item was cheap but it does the job! Would use again!”

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“Good product, easy to use, looks great. Great service”

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“Very happy with the shelf we ordered and the service. Fast shipping .”

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“First time we have purchased from BFW. Excellent quality, quick delivery”

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“Great service, very quick delivery. Great price.”

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“Excellent service good delivery and kept up to date...product just as advertised and goodquality.very happy and would order from big furniture warehouse again thanks a lot”

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“No thanks, damaged goods, then missing parts”

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Good Afternoon, I am truly sorry your item has arrived in less than perfect condition. I can see an email was sent to yourself 26/11 to resolve this issue and we are awaiting confirmation from yourself on how you would like to proceed with the resolution. Kind Regards, Samantha