Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices, spot on delivery service and delighted with purchase which was well packaged with easy to follow instructions. Each piece was numbered which really helped. Would definitely purchase from here again.”

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“Brilliant value for money. Good solid chest of drawers. And all the bits were actually there! Easy to put together but took a while as quite a size. Knew exactly when wd be delivered. Wd recommend and use this company again.”

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“Fast deliver. very good quality furniture and easy to build. Have bought all my childrens bedroom furniture from here and will also be buying mine. Highly recommended.”

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“I can't praise this company any higher, excellent service and good quality item. Good communication and fantastic delivery service. I will definitely use them again in the future.”

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“Chest of drawers great value and good quality, easy to follow instructions. Should include use of PVA glue to give extra strength.”

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“Amazing quality would recommend”

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“Very prompt delivery. Benches were as advertised and sit well in our garden. Thank you”

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“Good quality and well made would recommend”

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“Very nice sturdy bench , prompt delivery and service . Would recommend.”

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“Great! Fast delivery and the furniture was that easy to put together I managed it with 3 young children. Clearest instructions I’ve ever come across. Simple job no messing.”

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“Excellent service rapid delivery and very satisfied with my goods”

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“I purchased 2 furniture items from the AVON range, and some accessories for the same No problem with ordering (once they had stock), and delivery time was good (under a week). One criticism, my order was split between two couriers (one for furniture and one for accessories). I understand the reasons for this, however nothing in the ordering emails made this clear so I was left thinking my accessories had been lost or forgotten when the furniture arrived. If I'd have know that, I wouldn't have wasted time trying to call the store. Aside of that, it arrived well packaged and damage free. Assembly instructions marginally better than Ikea and the end result is excellent. Overall- recommended”

Big Furniture Warehouse 5 star review on 9th April 2021

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“I ordered a garden bench, a great price and it was delivered far quicker than expected! Really happy with the bench and definitely recommend it!”

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“Fantastic punctual service from start to finish”

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“Excellent service. Would recommend.”

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“I'm honestly surprised how good the service was. Excellent price for a decent and sturdy set of shelves and the instructions were very easy to follow too.”

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“Great product even tho screw broke when we tried to tighten the top to the stand for the table. Other than that it’s very beautiful”

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“Amazing service”

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“Prompt & efficient service & happy with purchase.”

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“Brilliant quality shoe cabinet, easy to assembly with straight forward instructions. Such a bargain!”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews