Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First item was damaged . But excellent communication via email to get a new one and fast delivery. Lovely chunky piece of furniture.”

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“Very good service and quick delivery”

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“Excellent service”

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“Great products at great prices with speedy delivery. 5*****”

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“Very quick delivery - came in 24hrs. The gazebo seems decent quality for its price although the bag has already got a tear in it.”

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“Lovely item and great service”

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“Really pleased with the ladder shelf we bought. It was very well packed and everything was clearly labelled. Instructions were easy to follow. Highly recommended.”

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“First time buying from you excellent service beautiful items fast delivery I brought unit for kitchen wall beautiful Would recommend buying from you”

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“Brilliant Gazebo does exactly what it says and yes it is assembled in 10 minutes!”

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“Really love my new bistro table and two chairs, excellent value for money and exactly as advertised. Only thing was that one of the chairs had a leaf missing I checked the packing and nothing also there also there was a small split at top of one of the chairs. I am not complaining about this it's just an observation. I love it and thankyou I wouldn't hesitate in buying anything else from you.”

Big Furniture Warehouse 5 star review on 19th April 2021

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“Brilliant gazebo. Great delivery”

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“Fast delivery and beautiful product”

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“For the price I didn’t have great expectations, but I’m absolutely thrilled. Such great quality, perfect size and looks amazing ! Thank you”

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“Excellent service from ordering to delivery. 1st time I have ordered anything from this company and it won't be my last”

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“Easy to order, a great selection of items and fast delivery. Will definitely be looking to order with Big Furniture Warehouse again!”

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“Love the coat rack I purchased. Exactly as described/pictured. Prompt delivery too.”

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“Fab delivery was prompt and the instructions were absolutely brilliant my hubby says best he has ever had.”