Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent product, great value and great service. Have ordered about 6 different items and all have been well worth the money.”

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“The item arrived earlier than expected, in perfect condition and it was very easy to assemble. I would highly recommend this product and seller”

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“Great service”

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“Fab love it makes big difference to room”

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“Excellent and straight forward. No issues what so ever and product was perfect. All round brilliant customer service from ordering to taking receipt of the parcel. Would highly recommend will definitely use again”

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“They are not fully operational. I purchased a outdoor parasol when it arrived it had been used no screws or nuts and in a shabby state. Said that they would send a courier to collect for a full return but courier never turned up and they ignore any communication you try to have with them. Don’t want this to happen to anyone else.”

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“Item, delivered late, and damaged. Emailed customer service, promised collection, Monday, then Thursday, still not collected. No replies to emails, atrocious customer service, wouldn't touch with a barge pole. Adding insult to injury"a full refund will be given when we have the goods back", be really helpful if you did what you promised and collected the goods.”

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“wrong item recieved, not answering e mails, unale to get through on telephone”

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“AVOID! Firstly advertised a completely different item than what we received. First employee Matt very Helpfull over the phone no reply afterwards, understood unlikely as was Easter holiday. Next employee Megan supposedly organised collection, failed on two attempts. Now no response from many emails, can not get through on the phone as answer phone full..... funny that. Probably with complaints. Still no response from anyone. Appalling customer service!”

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“Ordered 2 packs of 4 recieved only 1 not happy”

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“Although I was worried after reading some bad reviews my daughters lady bird tent and tunnel is amazing!! Cant fault it and deliverd on time”

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“Do not buy from this company. Next day delivery is not next day. Customer service was poor left hand didn’t know what right hand was doing and there was no management to talk to about the problems I had. Lost a days wage waiting for the delivery and no compensation or call from management 😡😡😡 Told would get a call at 8 the next day, however, they don’t start until 8:30 🤔”

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“I have just bought a wardrobe and a chest of drawers. Not the easiest to assemble, but definitely worth the effort! Great quality and the customer service is second to none! Would highly recommend and will definitely buy from big furniture warehouse again.”

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“This company sold me a broken item, promised me a refund, and now is refusing to send it. They are telling me that they can not send me a box to return the item but expect me to have a box large enough to return a plastic wardrobe. Steer well clear.”

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“I have waited in for three days, lost earnings as self emoted as no delivery collection turned up. It has been going on since August. They sent out faulty goods and have been obstructive ever since. Now the keep making dates a collection will take place, all to no avail. Avoid this company at all costs.”

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“Ordered Coffee table on a Friday, next working day delivery promised. Monday next working day-no delivery, promised Tuesday, waited in all day, no delivery. Promised Wednesday, waited in all day, no delivery! By now, not happy, order cancelled. Had to then wait almost 3 weeks for my refund!! What a way to run a business .”

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“This item is really fiddly to assemble. Big furniture warehouse is good with great service though.”

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“I have have purchased 4 items of furniture from you now and have been pleased with them when l have finally received each one however there has always been problems with each item arriving always been weeks after l have paid, the reason l have purchased the last item as it matches the rest it wasn’t delivered on the date you said but l have had an email from you and it should arrive the end of this month therefore l cannot give you a review until l receive it”

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“Some confusion and delay tracking my order. Did not arrive next day delivery as I had selected so had to wait at home longer. Product colour match was good, as depicted on website, just what I was looking for. Plastic wrap on 2packages was torn and so velvet material of products (storage boxes pale pink velvet) was soiled. 1 package was in cardboard and was fine.”

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“I have bought a few things from Big Furniture Warehouse and I am very happy with the prices.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews