Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Good Quick delivery within a few days. Will use again and can recommend this Company.”

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“Amazing! Great value bed”

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“Beautiful wardrobe, excellent service from the guys that put it together for me.”

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“Great choice of bistro sets at excellent prices. Delivery was free and very quick. The Sofia Mosaic bistro set is strong and heavy, so will withstand strong winds. The chairs just unfold, and the table just needs a couple of bolts to hold the legs in place. It looks lovely on my patio and I am delighted with it.”

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“Really impressed with very speedy delivery, quality of item and (relative) ease of assembly. Love using my dressing table, has made a real difference to my work morning routine. Won't hesitate to recommend and purchase again from Big Furniture Warehouse.”

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“Fantastic service, fast delivery, brilliant prices. We will definitely order from yourselves again.”

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“Absolutely brilliant 🤩,I wish all furniture shops gave this great customer service , arrived with 3 days of ordering , sent information of what time etc , and what a lovely unit I received , excellent quality and a really good price , so glad I have found this place , 👍🏻”

Big Furniture Warehouse 5 star review on 1st September 2021

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“Perfect for what I needed, lots of choice, solid sideboard, order arrived quickly, took half a day to assemble really pleased with my purchase☺️”

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“We received the package damaged with damaged parts, still waiting for replacement.”

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“Fast, efficient delivery, products were fine for the price and easy enough to assemble as long as you have half a clue, instructions weren't the best.”

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“Product meet my expectations, easy to assemble, good value, happy to buy again from this company”

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“Bought large chest of drawers and though they look ok now the quality is poor. Some of the wood was split and holes not drilled in where they should have been.”

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“Delivery was quick, well packaged and the cabinet was easy to put together and looks great”

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“Very happy with the item and the service. Would use again.”

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“Very happy, fast delivery. Chest of drawers easy to put together and is a solid, smart piece of furniture. Minor problem with 1 small decorative item, replacement received within 48 hours! Excellent service!”

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“Easy online ordering and the furniture arrived next day less than 24 hours after placing the order. Good quality furniture at a much cheaper price. Will definitely use Big Furniture Warehouse again and recommend them.”

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“Excellent garden seat,very pleased with purchase.Unfortunately one end was very slightly damaged.But that presumably was down transportation,no big deal though,Process was quick and efficient”

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“Extremely happy with the whole experience. Quality product and quality service”

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“Great service, prompt delivery! Cabinet looks lovely in my newly decorated kitchen!”

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“Look very cheap and then when you want to return expected to pay £30. Won’t be shopping again”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews