BIBO Water Reviews

Name: BIBO Water
Rating: 4.53

4.5 Rating 1,021 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed in the service, after having used Bibo for nearly 10 years I ordered parts that I needed straight away to make my machine work as the light and filters went, I ordered them (over 100 pounds worth) and then got an email saying thanks for the order and that they were not in stock and I have to wait another 2 - 3 weeks for them (still not arrived). I have mental health issues and rely on my Bibo to make myself cups of tea and coffee and things such as noodles at night, these provide me comfort during the day and are usually made for me by my carers, I had been 2 weeks without cold filtered water and hot water and finally had an email back to mine to help me override the Bibo, this was great by the representative 'Poppy' and she was fantastic to help me get it overridden to make hot water and cold water until the new UV lamp and filters come to use it properly, they are going to be another week to two weeks now so all in all 3 - 5 weeks est. without proper filters and UV lamps to make sure the water is clear to drink. Will be looking to see if I can get the filters from a reseller next time, very disappointed and unhappy with Bibo.”

Helpful Report

Posted 3 years ago

“When the machine works it's great but the reliability of their machines and service leave a lot to be desired. Initially, my machine was sent to the incorrect address. This wasn't one that I had provided and I had to go and collect this myself. What a great start for something they made me pay 6 months upfront for and £78 for delivery and installation. The only time they showed any concern was when I told them that I wouldn't go and collect it from the random address that they sent it to. I have been with them for 3 years and have had 3 leaks in that time. The latest leak is on a machine I've had for 2 months and can longer use the machine as the worktops are covered in water when I get home from work. It arrived broken and was only sent because the refrigerant stopped on the last machine. Definitely very poor quality. They also failed to collect the old machine on the date scheduled. If I miss their engineer there is a £78 charge yet they miss their collection and it's a simple "sorry". The engineers they contract to repair their machines are also very useless. I was asked when I was free and after telling them I was pretty much told "Tough. We will let you know the day beforehand when we want to come". I understand they are only in certain areas on certain days but there is zero reason to give the illusion of choice and then completely ignore a date preference. If I'm only free on Friday, I'm only free on Friday. I was told by Kayleigh that they confirm the appointment 24 hours beforehand and realise that people may not be free. I still don't understand why they ask when people are free if it is just going to be ignored. They call this their "priority repair service" yet there is no rush with this and they go cheap with this and only work Monday to Friday. You wont find any mention of this on their website though. Their newer machines also don’t completely chill the water until 5 minutes after you’ve used the machine. I have mine set to the lowest and it only hits this when I dispense a glass. I suppose this fits their whole ethos though of the illusion of choice and just doing whatever they want regardless. I gave my 60 days notice due to all this and they will not fix the machine that is broken, despite me still needing to pay them the monthly fee.”

Helpful Report

Posted 3 years ago

“Order placed for filter and cleaning pack on 17th June. Still not received on 1st July inspire of chasing by email and phone. Very disappointed with customer service.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. I am sorry for the delay with your recent Filter Pack delivery. I can see that a member of the team contacted you on Monday in response to your telephone message, to advise you of the delay we are currently experiencing with our shipment. I can confirm that your order will be leaving us on Monday to be with you Tuesday. Please accept our apologies for the inconvenience caused. BIBO

Posted 3 years ago

“The design is flawed, you provide a panel with touch-sensitive buttons. however when steam is produced from hot water the screen is not usable, resulting in hot water spilling everywhere from the overfill. I sent this in a chat with your support team but no one responded.”

Helpful Report

Posted 3 years ago

“The issue is with the customer services. They took several weeks to deliver. The machine was installed OK (technician very capable and nice) but the UV lamp started to fail, I call customer services and sent 3 emails without getting a response back. I now want to cancel and return the machine and there is not response either.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry to hear that you are not entirely happy with your BIBO. I can see that your original emails were not sent directly to our team, which is why we were unable to respond to you right away. I can see that you have now spoken with our Customer Service Team, however, if there is anything else we can assist you with, please do not hesitate to contact us!

Posted 3 years ago

“Our new BIBO should have been delivered & fitted on Friday 13th May, we ordered on Sunday 1st May & paid the full £500+, myself & my husband both took half days off as we didnt get a time slot to know when your engineer was calling to do the fitting..........NO engineer turned up at all. Great customer service.......NOT......no phone call to explain why no engineer came.......we are both very disgusted......i am self-employed so lost a full afternoon of pay. We have e-mailed you & are hoping to get an expiation Monday & an urgent new fitting day!!!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are really sorry to hear of your disappointment with your recent BIBO purchase. This is not the level of service we would expect our customers to receive. I can see that an installation date has now been confirmed, and the cost of installation has been refunded as a way of an apology for the inconvenience caused.

Posted 3 years ago

“Am unable to write a review of the equipment as we are still awaiting for the installation. Reveived one call giving us less than 24 hours notice of an engineers appointment which was too short notice to make arrangements. Have received no further contact since. The installation charges and first payment was made some time ago.”

Helpful Report

Posted 3 years ago

Hi Tina, many thanks for your feedback. All of our installation appointments are booked in within 7-10 working days from the date of your order and I can see your installation is booked in today which is within this timeframe. :) I am sorry that the earlier appointment wasn't suitable but it's great to see you are available today for the installation!

Posted 3 years ago

“Seemed like a good idea but it is far from it. It constantly keeps boiling. You can put it on to sleep mode but then that means you can’t get cold water. You then turn it on to get cold filter water but then it stars boiling again and by the time you have filled a glass it’s near enough boiled when you don’t want it to. It states that it is environmentally friendly but how can this be if it constantly boils every couple of minutes. We mentioned it to customer services but they were not that bothered. The filters are just too expensive so we have gone back to a good old fashioned kettle. They look good but they are definitely not worth it the money.”

Helpful Report

Posted 3 years ago

Thanks for your feedback. The BIBO will heat your water to 98°C and then over around half an hour, it will drop down to 88°C. When it gets to 88°C it will heat the water to its store temperature of 96°C. It isn't boiling the water from cold every time and heating water is a linear relationship in terms of the amount of energy it requires. Our heating cycle is far more efficient than boiling a kettle from stone cold and uses far less energy in each of its reheating cycles. The reheating cycle is only a matter of seconds. Unlike our power on/off mode, whilst in sleep mode, the BIBO's chilling system continues to work which means when you wake it up, you will have chilled water instantly available. :) There is also a separate heating switch on the back of the BIBO should you wish to stop the heating system altogether.

Posted 3 years ago

“I had a Bibo classic from 2012 when the machine was reliable and the customer service excellent. In 2020 I replaced it with a new Bibo classic which has been an entirely different experience. This machine had multiple problems mainly relating to water leaks and now the customer service by Bibo has deteriorated and is now terrible. Firstly, getting an engineer visit (paid upfront) for a repair takes a week or much more and secondly my machine ended up beyond economic repair after I followed advice given by a customer advisor whilst awaiting a repair. Bibo refused to accept responsibility for this and expected me to pay for a further repair. My patience and tolerance have now expired for this company and I am now seeking an alternative supplier with more reliable machines and better customer support/service. I have moved from being a strong advocate for this company to a position where I could not in good faith recommend their products.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, John. I am terribly sorry you have not been happy with the service you have received from us. I can see you purchased your first BIBO in 2012 and your replacement BIBO in 2018. Our customer service team are trained to a high level on remote technical diagnosis and it is always based on the information we are provided, but as I am sure you can appreciate, the remote nature of this diagnosis means it can never be 100% guaranteed. We offer remote diagnosis to provide our out of warranty customers with many options for repair - we offer self-repair as an option for example which I can see you decided to take us up on. It is super unfortunate that during this self-repair a component broke which meant the unit needed to come back to our technical centre to ensure a successful fix!

Posted 3 years ago

“Considering that installation will not take place until 26th it is impossible to give a rating on the 18th - I am NOT clairvoyant!!”

Helpful Report

Posted 3 years ago

“Although we have had the dispenser for less than a week, I plumbed it in at the weekend and when I switched it on, a message came up with “filter removed” so I checked out the filter and there it was. I removed it and replaced it making sure it was tightly replaced. Switched it off and on again and went through the same process several times and waited til today to ring them as the message remained on the screen. As we had lost our previous water filter to fit this one, we had no filtered water so I requested either a replacement sent immediately or a maintenance operative coming as I have three children who I don’t wish them to drink unfiltered water. All I was just offered was someone taking three to five days before they came. Is it not reasonable that after spending a considerable amount on a product, it is expected to work or it gets sorted straight away? I requested the maintenance department contact me straight away but still haven’t received a call after 6 hours - and when I ring the company, which I have done several times since, for some peculiar reason the call is not picked up…”

Helpful Report

Posted 4 years ago

“Had a dreadful experience after electing to take up Bibo's offer to service our Bibo Bar (at a cost of £250). Returned late, badly packaged and broken. Follow up attempt was little better and, eventually, they sent me a refurbished unit, which the non-return valve failed on after a few weeks. Been a loyal customer for over 10 years but won't be replacing it again.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. It is really unfortunate that since your full service over 6 months ago, we are no longer able to offer support on the BIBO Bar model. As you know, we discontinued this model back in 2019 and are now no longer able to receive parts for it to continue servicing. It looks as though you are still using your BIBO Bar, however, we do have our flagship model, the BIBO Classic, that we offer full support on if you wished to upgrade. :)

Posted 4 years ago

“Was looking forward to the installation. The young lady who called told me that the plug socket could not be under the worktop as the plug was moulded on an could not be removed or the warranty was ineffective. What poor service, order was cancelled and ordered Virgin Pure, who can fit with under worktop power supply.”

Helpful Report

Posted 4 years ago

Yes, unfortunately, the plug is moulded on the BIBO and the removable of this does risk voiding the warranty. Besides this, there are many safety issues with the plug socket being underneath the worktop! Sorry you were unable to find a suitable alternative socket!

Posted 4 years ago

“Bibo charge your account and promise delivery within 7-10 day. Made ourselves available on any day but we haven’t heard a thing. We chased and were told we’d hear back from them within two days. But nothing! Can’t rate the device but service and communication is non existent.”

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Posted 4 years ago

“My bibo water still hasn't been fitted so i dont know why i have received this email”

Helpful Report

Posted 4 years ago

“BIBO delivered and installed today but it would appear that it has a fault as the cold water is not chilling. BIBO customer service I have no issue with, they have taken onboard my complaint and are trying to get it rectified asap. My dissatisfaction is with the installer that they have partnered with. Their engineer would have picked up on this fault if he had stayed to ensure that the temperature bar was actually moving plus only x1 engineer turned up when apparently there should have been x2!”

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Posted 4 years ago

Thanks for your feedback, Sharron. It is super frustrating something went wrong with your BIBO on installation - I can see however, we are visiting today to replace it for a new one! :)

Posted 4 years ago

“You took my money even though the item was out of stock this is against distance selling law. Admitedly you refunded it but that's to late imho”

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Posted 4 years ago

“Water leaking all the time”

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Posted 4 years ago

“Haven’t received order... no contact from you on verge of cancelling order.... disappointing”

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Posted 4 years ago

Hi Deb, thanks for your feedback. We gave you a call the morning after you placed your order to complete our installation survey and to confirm your installation would be W/C 3rd May. Our technical partners contacted you last week to ascertain your availability during that week and will be in touch the day before the installation is due to confirm. Really sorry if there has been a misunderstanding here - please do let us know if you require any further clarification!

Posted 4 years ago

“I ordered my water carbonator at the end of January and was informed within 24 hours that the goods would not be dispatched because the Bibo had run out of gas cylinders. I could expect to receive the order in ‘mid February’. Payment has already been taken.”

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Posted 5 years ago

BIBO Water is rated 4.5 based on 1,021 reviews