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BIBO Water Reviews

4.5 Rating 941 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

4.5

Based on 941 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Rebecca Gregory

BIBO Water 5 star review on 17th June 2022

BIBO Water 5 star review on 5th May 2022

BIBO Water 5 star review on 14th March 2022

BIBO Water 5 star review on 10th March 2022

BIBO Water 5 star review on 6th March 2022

BIBO Water 5 star review on 1st March 2022

Graham Crawshaw

31

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a Bibo classic from 2012 when the machine was reliable and the customer service excellent. In 2020 I replaced it with a new Bibo classic which has been an entirely different experience. This machine had multiple problems mainly relating to water leaks and now the customer service by Bibo has deteriorated and is now terrible. Firstly, getting an engineer visit (paid upfront) for a repair takes a week or much more and secondly my machine ended up beyond economic repair after I followed advice given by a customer advisor whilst awaiting a repair. Bibo refused to accept responsibility for this and expected me to pay for a further repair. My patience and tolerance have now expired for this company and I am now seeking an alternative supplier with more reliable machines and better customer support/service. I have moved from being a strong advocate for this company to a position where I could not in good faith recommend their products.”

Posted 2 years ago

Thank you for your feedback, John. I am terribly sorry you have not been happy with the service you have received from us. I can see you purchased your first BIBO in 2012 and your replacement BIBO in 2018. Our customer service team are trained to a high level on remote technical diagnosis and it is always based on the information we are provided, but as I am sure you can appreciate, the remote nature of this diagnosis means it can never be 100% guaranteed. We offer remote diagnosis to provide our out of warranty customers with many options for repair - we offer self-repair as an option for example which I can see you decided to take us up on. It is super unfortunate that during this self-repair a component broke which meant the unit needed to come back to our technical centre to ensure a successful fix!

Posted 2 years ago

“Considering that installation will not take place until 26th it is impossible to give a rating on the 18th - I am NOT clairvoyant!!”

Posted 2 years ago

“Although we have had the dispenser for less than a week, I plumbed it in at the weekend and when I switched it on, a message came up with “filter removed” so I checked out the filter and there it was. I removed it and replaced it making sure it was tightly replaced. Switched it off and on again and went through the same process several times and waited til today to ring them as the message remained on the screen. As we had lost our previous water filter to fit this one, we had no filtered water so I requested either a replacement sent immediately or a maintenance operative coming as I have three children who I don’t wish them to drink unfiltered water. All I was just offered was someone taking three to five days before they came. Is it not reasonable that after spending a considerable amount on a product, it is expected to work or it gets sorted straight away? I requested the maintenance department contact me straight away but still haven’t received a call after 6 hours - and when I ring the company, which I have done several times since, for some peculiar reason the call is not picked up…”

Posted 2 years ago

“Had a dreadful experience after electing to take up Bibo's offer to service our Bibo Bar (at a cost of £250). Returned late, badly packaged and broken. Follow up attempt was little better and, eventually, they sent me a refurbished unit, which the non-return valve failed on after a few weeks. Been a loyal customer for over 10 years but won't be replacing it again.”

Posted 2 years ago

Thank you for your feedback. It is really unfortunate that since your full service over 6 months ago, we are no longer able to offer support on the BIBO Bar model. As you know, we discontinued this model back in 2019 and are now no longer able to receive parts for it to continue servicing. It looks as though you are still using your BIBO Bar, however, we do have our flagship model, the BIBO Classic, that we offer full support on if you wished to upgrade. :)

Posted 2 years ago

“Was looking forward to the installation. The young lady who called told me that the plug socket could not be under the worktop as the plug was moulded on an could not be removed or the warranty was ineffective. What poor service, order was cancelled and ordered Virgin Pure, who can fit with under worktop power supply.”

Posted 2 years ago

Yes, unfortunately, the plug is moulded on the BIBO and the removable of this does risk voiding the warranty. Besides this, there are many safety issues with the plug socket being underneath the worktop! Sorry you were unable to find a suitable alternative socket!

Posted 2 years ago

“Bibo charge your account and promise delivery within 7-10 day. Made ourselves available on any day but we haven’t heard a thing. We chased and were told we’d hear back from them within two days. But nothing! Can’t rate the device but service and communication is non existent.”

Posted 2 years ago

“My bibo water still hasn't been fitted so i dont know why i have received this email”

Posted 2 years ago

“BIBO delivered and installed today but it would appear that it has a fault as the cold water is not chilling. BIBO customer service I have no issue with, they have taken onboard my complaint and are trying to get it rectified asap. My dissatisfaction is with the installer that they have partnered with. Their engineer would have picked up on this fault if he had stayed to ensure that the temperature bar was actually moving plus only x1 engineer turned up when apparently there should have been x2!”

Posted 2 years ago

Thanks for your feedback, Sharron. It is super frustrating something went wrong with your BIBO on installation - I can see however, we are visiting today to replace it for a new one! :)

Posted 2 years ago

“You took my money even though the item was out of stock this is against distance selling law. Admitedly you refunded it but that's to late imho”

Posted 2 years ago

“Water leaking all the time”

Posted 2 years ago

“Haven’t received order... no contact from you on verge of cancelling order.... disappointing”

Posted 3 years ago

Hi Deb, thanks for your feedback. We gave you a call the morning after you placed your order to complete our installation survey and to confirm your installation would be W/C 3rd May. Our technical partners contacted you last week to ascertain your availability during that week and will be in touch the day before the installation is due to confirm. Really sorry if there has been a misunderstanding here - please do let us know if you require any further clarification!

Posted 3 years ago

“I ordered my water carbonator at the end of January and was informed within 24 hours that the goods would not be dispatched because the Bibo had run out of gas cylinders. I could expect to receive the order in ‘mid February’. Payment has already been taken.”

Posted 3 years ago

“How come all these reviews sound like they are written by your marketing department? How come if they are genuine reviews I can write this?”

Posted 3 years ago

Because we have wonderful customers who genuinely love their BIBO and like to shout about it! We think it’s fab! This is a third party review site and we are unable to write reviews on behalf of our customers.

Posted 3 years ago

“We have had the unit running for a week, so far so good, quite a nice little unit. The software is ealy to navigate, should you decide to utilise the power saving options. No more waiting for kettles to boil or reordering water for our machine. All in all very pleased”

Posted 3 years ago

Thanks Andy! Great to hear you are enjoying the benefits of having a BIBO! :)

Posted 3 years ago

“Ask me when its been delivered”

Posted 4 years ago

“Filter worked fine for 18 months . One person user . Fitted new filter at cost of £95 not worked since . Offering a charge of £75 for an engineers visit with no guarantees it could be repaired . Very disappointed customer”

Posted 5 years ago

Hi there, thank you for your message and sorry to hear you are disappointed. Our filter pack delivery service is £79.50/year for a full years supply of filters, not just one. :) If you have found that your filter has caused an issue with your machine then we will always send out a replacement filter to you free of charge. If you can get in touch to advise us of your details, we can get your BIBO up and running for you! :)

Posted 5 years ago

“Service impeccable but customer service sadly lacking. I was on point of ordering a new Bibo, fully expecting the callout charge to be cancelled. However, this was denied. After being a customer for 6 years I have now cancelled. Please forward this to the M.D. of Bibo.”

Posted 6 years ago

Hi Jane, I am sorry to hear that you didn't take us up on our offer of a new BIBO with a high loyalty discount. We are unable to refund call out charges due to their high operating cost, however we are pleased that your BIBO is repaired, back up and running and you can continue to enjoy your filtered water! We always strive to ensure that our prices offer as best value to our customers and are sensible and competitive to the industry. 😊

Posted 6 years ago

“Loved it at first but after nine months started problems - the end conclusion is do not have Bibo mains water going through a Combimate - if only we had known that from the start things might have been different but it was not until lots of flooding episodes and several visits from the engineer that the problem was identified. The normal tank descaling does not help so we are uninstalling Bibo today. Memorial service next week.”

Posted 6 years ago

Thank you for your feedback, Stephanie. We have many customers who have successfully connected their BIBO to the popular ion exchange softening system which removes the calcium & magnesium from the water completely & alleviates the need to clean the BIBO hot tank. The COMBIMATE system doesn’t remove the hardness but attempts to stop scale forming by dosing the water with polyphosphate. This results in the build-up ‘loose’ scale particles in the BIBO hot tank which are more difficult to remove even with regular cleaning. Connecting the BIBO to an untreated water supply & cleaning the tank regularly would be the best solution. Please do get in touch with us if you'd like us to come out and re-install your BIBO! :)

Posted 6 years ago

“I ordered some new filters 2 weeks ago. Not arrived yet. Tried phoning customer service and no answer. Left a message and no one has phoned me back. Awful customer service”

Posted 7 years ago

Hi Mr Kirk, sorry to hear that your filters were lost in transit but glad this has been resolved and a new filter pack is on its way to you!

Posted 7 years ago

“I have not receivedmy order”

Posted 8 years ago

I am sorry that your refill solution was lost in the post, Mr Parker. We have sent a new solution out to you on a next day delivery service so you should get it today!

Posted 8 years ago

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BIBO Water is rated 4.5 based on 941 reviews