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BIBO Water Reviews

4.5 Rating 1,015 Reviews
88 %
of reviewers recommend BIBO Water
4.5
Based on 1,015 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Easy
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01993 880287

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BIBO Water 5 star review on 26th January 2025
Jonathan Hill
BIBO Water 5 star review on 20th January 2025
Robert Claydon
BIBO Water 5 star review on 7th July 2022
Rebecca Gregory
BIBO Water 5 star review on 17th June 2022
Andrew Janeway
BIBO Water 5 star review on 5th May 2022
Roger Booth
BIBO Water 5 star review on 14th March 2022
Gail Morton
BIBO Water 5 star review on 10th March 2022
Pat Holmes
33
Anonymous
Anonymous  // 01/01/2019
My BIBO is probably the best bit of kit that I have bought for our kitchen. Great purchase, nice filtered hot and cold water.
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Posted 8 months ago
Thank you for your great feedback ๐Ÿ˜Š
Posted 8 months ago
Having had my Bibo for over 2 years now, would I go back to a kettle and bottled water ?, definately not ! . So convenient and simple to use and the service from Bibo is great. My only wish is that the display could be larger, a minor gripe with an overall great piece of kit. The Bibo Fizz also does what it's supposed to do very well, replacement cylinders arrive very quickly when needed.
BIBO Water 5 star review on 20th January 2025
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Posted 9 months ago
Thank you for your positive feedback! It is really great to hear that you have been enjoying your BIBO for over 2 years, and have always been looked after by our team! It's also great to hear that you have been enjoying the BIBO Fizz as well; another fab BIBO product! ๐Ÿ˜Š
Posted 9 months ago
Appalling service. Was told that we need to wait for a month for my filter and descaling kit that i was meant to receive in January but delayed till February. Despite I've paid for this 6monthly kit service 6 month ago! When I complained about it, a filter was sent out which had items missing in it and most importantly did not fit the machine! We tried to put the old filter back and the machine now saying no filter found! Spoke to customer services at 17:30 and apparently their engineers only work till 17:00 and noone on-call for emergencies over weekend. I have a 2 month old baby at home that is formula fed; so we are heavily reliant on this filtered hot water that now is out of action for the entire weekend??? That is absolutely disgusting! ยฃ600 worth useless piece of junk. Had to go out and buy a kettle so I could feed my daughter. You would expect for the price someone to be available for emergencies over weekend! AVOID!
Helpful Report
Posted 9 months ago
Thank you for your feedback. I am very sorry that we were unable to arrange an urgent engineer visit to resolve the issue with fitting your new filter. As a small business, we do not currently have a facility to offer weekend appointments, however, I can see that an engineer attended first things this morning and the issue has now been resolved. In regard to the delay of your filter pack and cleaning kit, I do apologise for this. Regrettably, we are currently experiencing a delay with our shipment which is on the water. This delay is completely out of our control, however I do fully understand the disappointment and frustration. A filter was dispatched to you immediately after you contacted us, and the remainder of the maintenance pack will be sent out once available in February, as advised via email. You were not charged for these goods until 14th January this year, which is when they were due to be dispatched to you. I can assure you that no payment was taken 6 months ago. Again, please do accept my full apologies for the inconvenience caused. I do hope that this matter is now resolved, however please do feel free to reach out if you have any further concerns.
Posted 9 months ago
I do not hav a machine that does hot and cold water, all I have is the one that makes fizzy water, and I am very pleased with it.
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Posted 9 months ago
Thank you for your positive feedback regarding your BIBO Fizz ๐Ÿ˜Š
Posted 9 months ago
We love BIBO. Clean water immediately at the temparature you want is great. Having cleaned the hotwater tank and replaced the filter has even stopped the leaks.
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Posted 9 months ago
Thank you for your great feedback ๐Ÿ˜Š
Posted 9 months ago
Filter has not been delivered yet
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Posted 10 months ago
Thank you for your feedback. We are very sorry for the delay with your order for the new filter. I hope that you have been receiving our updates via email in regard to unexpected delays with this shipment. As soon as we receive the stock, our team will be working hard to dispatch all orders as quickly as possible. Please accept my apologies for the inconvenience caused.
Posted 10 months ago
Apart from the price of the gas I am loving my BIBO dispenser :-)
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Posted 10 months ago
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Posted 10 months ago
Very good customer servce team. Flexible and knowledgeable as well as relaxed and friendly.
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Posted 10 months ago
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Posted 10 months ago
Amazing! We love our Bibo so much, the process has been such a wonderful experience, multiple calls to dicuss the delivery date (got to choose this myself) installation and engineer visit. Amazing customer service, our engineer was brilliant, we have a slightly awkward kitchen setup, but he took his time, thought it through and managed to install it with just one hole drilled. Very happy as I was expecting lots of work to be needed to install it. Would highly recommend, from start to finish we have been treated amazingly. Thank you!
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Posted 10 months ago
Thank you for your positive feedback! We're thrilled to hear that you have had such a great experience so far with BIBO and that all of our team have provided you with the level of service we are proud of! ๐Ÿ˜Š
Posted 10 months ago
Very easy to order replacement cartridges for Bibo Sparkling Water machine. Refund for return cartridges is processed very efficiently.
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Posted 11 months ago
Thank you for your positive feedback ๐Ÿ˜Š
Posted 10 months ago
Great machine, does exactly the job I want it to do i.e. instant hot water (without boiling a kettle all the time) and filtetred cold water.
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Posted 11 months ago
Thank you for your great feedback ๐Ÿ˜Š
Posted 11 months ago
We have only just bought ours and we love it it's excellent
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Posted 11 months ago
Thank you for your great feedback ๐Ÿ˜Š We're so pleased to hear that you are enjoying your new BIBO!
Posted 11 months ago
I would love to tell you how fantastic your BIBO was,Iโ€™ve had a virgin one for 5 years, but for some reason we donโ€™t no about,we were refused one of your machines
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Posted 11 months ago
very pleased with the service and polite staff just waiting for my refund for the cleaning product i sent back with the enginere regards chris
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Posted 11 months ago
Thank you for your positive feedback ๐Ÿ˜Š
Posted 11 months ago
A fantastic small company with a great personal service. Highly recommend
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Posted 11 months ago
Thank you for your great feedback ๐Ÿ˜Š
Posted 11 months ago
Great sales team, topped with a great engineer, whole process was smooth, highly recomended. Definitely a better product than alternative such as Virgin pure, which I had for couple of years. BIBO classic is definitely more robust, faster boil time and good quality parts.
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Posted 1 year ago
Many thanks for your feedback. We're so pleased to hear that you are enjoying your BIBO and enjoying the many benefits it has to offer ๐Ÿ˜Š
Posted 1 year ago
Very helpful, answered all my questions and very understanding
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Posted 1 year ago
Thank you for your positive feedback ๐Ÿ˜Š
Posted 1 year ago
I have only had by Bibo for a week but what a difference in the taste of the water. No way would I drink water from the tap again. No more filling kettles to boil water. Instant hot water and instant cold water. What more could you want! I just love it. A bit expensive but well worth it
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Posted 1 year ago
Thank you for your positive feedback. We're so pleased to hear that you are enjoying your new BIBO! ๐Ÿ˜Š
Posted 1 year ago
Disappointed with the service provided. Ordered UV lamp and Filters on 16th Sept did not receive until 26 Sept. Room for improvement I would suggest. David Godin.
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Posted 1 year ago
Thank you for your feedback. We're very sorry that you are disappointed with the recent service provided. It looks like you had set up the annual filter pack delivery service subscription, which is paid via direct debit. When this is first set up, the direct debit does just take a few days to be created by the bank, and then the first payment submitted. Regrettably, we are unable to dispatch goods until the payment has cleared, which is why there was a slight delay on this occasion between you placing your order and you receiving delivery.
Posted 1 year ago
Excellent so far can really taste the difference. Also super convenient. The kettle is no longer!!
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Posted 1 year ago
Thank you for your great feedback! We're thrilled to hear that you are enjoying your new BIBO! ๐Ÿ™‚
Posted 1 year ago
BIBO Water is rated 4.5 based on 1,015 reviews