BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,070 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have been 5 stars had I received notification that my orderr had been despatched.”

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Posted 8 months ago

“Items were exactly as ordered thanks, delivery by DX was a day later than requested.”

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Posted 8 months ago

“Sorting out my loft and needed cold water tank and expansion tank lids and insulation jackets. Being an older house (1970s) lids seemed hard to come by but BES had just what I needed. Ordering was easy and delivered next day as promised. Dropped one star as incorrect cold water tank jacket was supplied (circular ordered but rectangular supplied). Was able to adapt so not worth returning.”

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Posted 8 months ago

“Item ordered arrived damaged but was resolved overnight with replacement and collection. Well managed customer service”

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Posted 8 months ago

“Placed an order for some down pipe brackets, delivery was about 4 working days, and the brackets arrived in good condition and was just what I was looking for, really pleased with the purchase.”

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Posted 8 months ago

“Normally a great end to end service but i expected to recieve my recent order the next day or the day after (Sat) but that didnt happen until Monday when i was leaving :( . Only 8mm pipe clips but nessesary for the job. Always supernice customer service.”

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Posted 8 months ago

“Communication and despsatch good . Delivery by DPD was not on time and lacked updated infrfmation”

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Posted 8 months ago

“All delivered on time in good condition”

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Posted 8 months ago

“A great range of products and a quick delivery service. I forgot to order re-enforcers for soft copper tube and they came very quickly without too high a post and packing charge”

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Posted 9 months ago

“Very quick”

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Posted 9 months ago

“The items I received was off very good quality and promptly delivered I would definitely use BES in the future”

BES.co.uk 4 star review on 17th October 2025

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Posted 9 months ago

“Good products Quick and easy to click and collect my order”

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Posted 9 months ago

“First class service highly efficient!!”

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Posted 9 months ago

“I bought a replacement meter box door from BES. It was a good price, and fitted easily.”

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Posted 9 months ago

“I required a temperature control for a Worcester boiler , unfortunately the next day I received a Natural gas detector, I contacted your service department and after brief explanation I was transferred to another department and I received the correct part the next day . Wonderful service , the wrong part was uplifted by DPD . Regards Ian”

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Posted 9 months ago

“Still waiting for my purchase. I had to phone to ascertain where my delivery was only to be told it was out of stock and was given revised delivery date. You should email customers where there is a delay in delivery and if possible provide revised date when item can be expected. You should not expect customers to call you in such a situation of out of stock, when promised next day delivery goes on for four working days and still no sign of purchase. However customer service when I did phone was very good and reason for 4 stars.”

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Posted 9 months ago

“Good service and price”

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Posted 1 year ago

“I've always found BES very good i would have given 5 stars but an olive was missing from a fitting and wire connectors missing from a syncron motor.”

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Posted 2 years ago

“Ver efficient”

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Posted 2 years ago

“Placed order and it arrived to enable jobs to be completed.”

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Posted 2 years ago

BES.co.uk is rated 4.7 based on 8,070 reviews