BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,886 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good appart from design change in product. So not certain what you will get.”

Helpful Report

Posted 5 years ago

“Let down by packaging, 10 fiber washers (grams), in a massive box weighed down with catalogs weighing well over a kilo. No wonder delivery was so much! Time to look at your environmental credentials, sending so much recycling with each order is no longer acceptable. Great shame won't use again!!!”

Helpful Report

Posted 5 years ago

Thank you for your review. Please note a catalogue was sent out as this was your first delivery. When ordering you have the option to opt out. Our postage remains at £4.95 regardless of weight and allows for the tracking of all orders. Plus all deliveries are FREE when spending more than £50. BES take the environment very seriously which is why we are ISO 14001 accredited. Regards, BES

Posted 5 years ago

“everything about the products, delivery etc. are really good - just the website lets you down. its clunky & you get a bit tired of the odd characteristics - I mentioned some things a couple of years ago, but it is the same. if it were snappier - you would get more business I am sure. :) - but as I say; service is flawless really - very reliable.”

Helpful Report

Posted 5 years ago

“The goods are ok,but the deliveries are awful most of the time,the invoice arrives before the goods !”

Helpful Report

Posted 5 years ago

Mr Bradley, Thank you for your feedback. We are pleased that your goods were ok. However, we were surprised about your delivery comments as our next day service levels are 99%. Regards, BES

Posted 5 years ago

“The item was exactly what I ordered but UPS made no effort to deliver to my home address but left it at a UPS collection point. I specifically added delivery instructions on my order which were ignored.”

Helpful Report

Posted 5 years ago

Dear Mr Latchford, Thank you for your feedback. We are glad that your item arrived exactly as ordered. However, we are sorry to read that UPS did not follow your instructions. Thankfully instances like this are rare as delivery is running at 99.1% success levels. We will raise this issue with UPS at our review meetings. Regards, BES

Posted 5 years ago

“Quick delivery. Unfortunately, the item was much larger than the description led me to expect. The item has been returned and I am waiting for a refund.”

Helpful Report

Posted 5 years ago

“Very happy with the safety duplicate book I purchased and a great price. However I feel the postage was too high priced. And also I was out when it was delivered by UPS so they left a note to collect from the next village the next day. But it wasn't there so I had to go back again the next day to collect so took nearly a week to receive a next day delivery. But the BES catalogue was delivered fine next day free which was the same size and weight... I will definitely order more from BES as it's a great range at fair prices.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are pleased you are very happy with your purchase and the price. Apologies for the inconvenience regarding your delivery. Thankfully instances like this are rare but we will flag up with our courier at the next review meeting. We are glad that you will use BES again in the future. Thank you. Regards, BES

Posted 5 years ago

“The fitting is not as good as the previous one try to connect both sides but still one side of the hose was leaking Not much impressed from the product”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We have made our Purchasing Dept. aware of your comments. Regards, BES

Posted 5 years ago

“For the second time I have been supplied with a product type which was not ordered and differed from the item selected on the BES website. The product despatched was inferior to the one ordered.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Rest assured your claim is being investigated. Please contact our Customer Services Dept. if you wish to return your item. Regards, BES

Posted 5 years ago

“Not the easiest of companies to work with for a commercial customer. The invoices are terrible they dont show the statement or whats in credit etc. When asked i get no answers.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are slightly confused as all items purchased are invoiced immediately. Also account customers also receive separate statements itemising invoices etc. This is standard practise and has been in place for many years without issue. Please advise if this response does not satisfy your query and we can investigate. Regards, BES

Posted 5 years ago

“Easy to order online but most prices are no longer competitive. BES offer next day delivery but can turn up anytime of the day which is poor these days as many carriers text a delivery slot. Only use when I have to.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and orders. We are pleased you think our online ordering is easy. Our prices are competitive within the market place. Please note we've logged your comments regarding delivery slot texts. Thank you for for continued business. Regards, BES

Posted 5 years ago

“Item I received was spot on and at a decent price reasonable delivery time. The box it came in was huge the correct size could have saved me a lot on postage and reduced so much waste”

Helpful Report

Posted 5 years ago

Thank you for your review. We are pleased you agree that our products are spot on at a decent price & reasonable delivery time. Our postage remains at £4.95 regardless of weight which is competitive in the market place. Plus all deliveries are FREE when spending more than £50. BES take the environment very seriously which is why we are ISO 14001 accredited nevertheless we take on board your comments re. packaging. Regards, BES

Posted 5 years ago

“Products are good, delivery fast. The only problem is that I did not want the big catalogue they included (waste of paper and postage - required a much bigger box because of this!). Also, I do not want to be pestered by emails after an order. For these reasons, I would not use them again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are pleased you agree that our products are good and that our delivery is fast. Please note a catalogue was sent out as this was your first delivery. When ordering you have the option to opt out. Our postage remains at £4.95 regardless of weight. Plus delivery carriage is FREE when spending more than £50. BES take the environment very seriously which is why we are ISO 14001 accredited. BES are also GDPR compliant which is why we ensure that you can unsubscribe from all promotional emails. Regards, BES

Posted 5 years ago

“My goods I ordered are in back order and they can not give me a lead time.”

Helpful Report

Posted 6 years ago

“THAT IS ONLY BECAUSE YOU WANT TO CHARGE ME MORE FOR POSTAGE TO PORTUGAL THAN THE ITEM I ORDERED COST TO BUY”

Helpful Report

Posted 6 years ago

Thank you. We are confused by your feedback. Your order was delivered to Yorkshire and you were charged £4.95 for delivery (less than £50 order value) The delivery charge would have been the same if you had your order shipped to Portugal. Regards, BES

Posted 6 years ago

“the parts came on time and good packaging . However , i did request to not have the brochure sent . Its obvious I use the internet. Not only did i receive a brochure in the parcel another was sent . this is a waste of paper and printing ink both of which can be harmful to the enviroment .”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We were pleased to read that your parts arrived on time. Rest assured BES take environmental issues very seriously which is why we operate (with accreditation) to a bsi ISO 14001 environmental management standard. We will investigate. Apologies for the mix up. Regards, BES

Posted 6 years ago

“Expensive P&P for a very small item, but they have a good range of products”

Helpful Report

Posted 6 years ago

Thank you for your feedback. £4.95 delivery is very competitive within the industry. Please note FREE delivery is standard over £50. We are pleased that you agree we stock a good range of products. Regards, BES

Posted 6 years ago

“I left instructions to leave with the neighbour if not at home. I left the keys to my friend to fit it while I am away. But instructions where ignored, had to go back home to get the part myself. 8 hours wasted in total. Great. Won't be buying again.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We were sorry to hear that the courier driver did not follow your instructions. We will raise this at our next feedback meeting. Thankfully instances like this are rare with service levels currently at 98%. Regards, BES

Posted 6 years ago

“When I first started using BES a few years ago it was great,but due to the erratic delivery drivers my opinion has gone down somewhat,I'm still waiting for a delivery that was supposed to have arrived on the 8/11 !”

Helpful Report

Posted 6 years ago

Thank you. Rest assured we are still great. Our overall 4.7/5 review score supports this claim. Following investigation it transpires your delivery was split into separate parts. All consignments have since been delivered. We apologise for any inconvenience and rest assured we share all feedback with our couriers. Regards, BES

Posted 6 years ago

“Good, quick despatch. Order (for pipe thermometers) did not match advertised details. Order returned (paid for by BES). Refund given but not for carriage. I asked why? Carriage then refunded. Overall quick pleasant service, but advertised specification entirely incorrect. Their Question and Answer referring to these thermometers, given on web site, also incorrect.”

Helpful Report

Posted 6 years ago

Dear Mr Stickland, Thank you for your feedback. We are aware of the error and will be amending the details accordingly. We were pleased to read that you thought our service was pleasant. BES are sorry for any inconvenience and rest assured a full refund has been issued. Regards, BES

Posted 6 years ago

BES.co.uk is rated 4.7 based on 6,886 reviews