BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,636 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Ordered and delivered withing 36 hours to a rural part of Scotland which is amazing. Choice and pricing is spot on. Well done”

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Posted 10 months ago

“Good pricing and fast delivery over the Christmas/New year period.”

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Posted 10 months ago

“BES are good to deal with and products are good quality only downside was delivery services DX which would get one star”

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Posted 10 months ago

“As always excellent service”

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Posted 10 months ago

“Good range of products. Easy to order, prompt delivery.”

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Posted 10 months ago

“Easy purchase, good price, very quick delivery. Thanks you.”

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Posted 10 months ago

“Easy to use website. Item exactly as described. Quick delivery.”

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Posted 10 months ago

“Excellent no fuss service”

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Posted 10 months ago

“I really like using the Testo 510 as it is nice and compact and has a clear display”

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Posted 10 months ago

“Part did not arrive. Sent them a message as it was over the holidays and haven’t had a response. DHL confirmed it did not get delivered as well.”

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Posted 10 months ago

Hi Grant Jones, BES are really sorry about this. We advised on the 31st that DPD said they had delivered on 29 Dec 2025 at 18:00. We are aware that you are disputing this and have consequently raised a claim directly with DPD. Apologies. BES

Posted 9 months ago

“Arrived very quickly and well-packaged. Product was a direct replacement for an older failed pump, which made it a ten-minute job! Extremely satisfied.”

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Posted 10 months ago

“No idea about the quality of the products as I work in an office ordering parts for engineers. BES used to be quick and easy to place orders but have had multiple issues for the last few months with the website, getting stuck on the order, placing duplicate orders etc. Phoned BES about this long ago and they said there were no issues. We still have issues on multiple PCs at my place of work, using different internet browsers but still get the same issues that BES are adament dont exist. Getting harder and harder to place an order online but BES is always cheaper than other supplies, normally have items in stock and offer quick delivery.”

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Posted 10 months ago

Thank you for your feedback. As we take all feedback seriously would it be ok if one of our team contacted you directly so that we can learn more about the points you raise? Regards, BES

Posted 10 months ago

“My order was dispatched very quickly amd arrived on time. All good.”

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Posted 10 months ago

“Set and forget device, with perfect boiler control algorithm. Way smarter than any smart thermostats.”

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Posted 10 months ago

“good service product arrived on time and was perfect fit”

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Posted 10 months ago

“Great price and super quick delivery A***”

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Posted 10 months ago

“Always had excellent service from BES use to hem for my gas fittings and some drain and water fittings”

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Posted 10 months ago

“Excellent service spoke with one of their operatives in the morning to confirm fitment and then placed the order on their website, very easy and product delivered next day faultless highly recommended.”

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Posted 10 months ago

“Website always has been useless and still is ! Bring back the catalogue based version.”

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Posted 10 months ago

Thank you for your feedback. However, to help us better understand please could you elaborate and explain what elements of our website you think are useless? Please note that we've received thousands of high review ratings since we developed our website a number of years ago. Our current overall rating is 4.6/5. Regards, BES

Posted 10 months ago

“I’ve used BES many times, always a first class service with an amazing range of products.”

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Posted 10 months ago

BES.co.uk is rated 4.7 based on 8,636 reviews