BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,663 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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BES.co.uk 5 star review on 28th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Local merchants have been waiting for 22mm gas pressfit elbows for some time. BES delivered them in 2 days after I ordered them.”

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Posted 4 years ago

“can not fault prompt service. delivered as promised.”

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Posted 4 years ago

“Usually use local plumbers merchants got the same stuff from BES(same manufacturer) for about 80% saving. Someone is taking the p@##”

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Posted 4 years ago

“Ordered two 600mm long flexi pipes. Each had been kinked flat twice in order to fit them into a 220mm box for delivery. Plumber would not use them for fear they would burst. My first and last order with BES ! Delivered on time, hence one star.”

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Posted 4 years ago

Thank you for your feedback. We are sorry that your hoses arrived damaged. Please contact customerservices@bes.ltd.uk who will be able to arrange replacements if you provide full details. We were pleased you were happy with our speedy service and hopefully you will try us again, as damaged goods are a rare occurrence. Apologies for the inconvenience. Regards, BES

Posted 4 years ago

“Bought quite few things, which arrived a day before BES said! Well wraped. Cheers.”

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Posted 4 years ago

“On time, and as described. Easy transaction as usual.”

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Posted 4 years ago

“Could not have been easier to order exactly what I needed. Delivered as promised next working day. Order form and invoice very clear. I'll shop here again.”

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Posted 4 years ago

“All good thanks”

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Posted 4 years ago

“fast service, would be happy to use again.”

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Posted 4 years ago

“Fast delivery at an excellent price. Highly recommended!”

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Posted 4 years ago

“Always had a great service from BES , and the delivery drivers are helpful, cheers”

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Posted 4 years ago

“Great price and fast delivery…”

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Posted 4 years ago

“Usual efficient service from BES but let down by UPS delivery. Despite giving clear instructions about where to leave goods UPS decided they’d come back the next day. Fortunately it wasn’t critical.”

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Posted 4 years ago

Hi, thank you for your feedback. We will raise your comment with UPS at our next review meeting with them. We are very pleased that you like the usual efficient service from BES. Regards, BES

Posted 4 years ago

“Always value for money and always next day delivery. Brilliant service.”

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Posted 4 years ago

“Good value for money always on time I have been using bes for over 20 years”

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Posted 4 years ago

“Very easy to find what you want on there website,and as always good quality and at a good price.Will be back”

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Posted 4 years ago

“Almost seems pointless to leave a review of BES. Most gas fitters just see them as one of the staples of the trade I've never had an issue...”

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Posted 4 years ago

“Rubbish service, too much charge including delivery, for one pvc pipe big cardboard but delivered open ended with missing parts. Than they send replacement part but the colour of reducer is completely different..don’t buy..”

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Posted 4 years ago

Thank you for your feedback Dushyant. We are sorry that our courier damaged your packaging in transit. However, we are pleased that your missing part was sent out quickly to minimise any inconvenience. Our delivery charges are clearly stated when orders are placed online. Delivery is FREE for orders over £50. Otherwise our standard charge is highly competitive in the plumbing and heating sector. Regards, BES

Posted 4 years ago

“The part required arrived on time. It was as described and fitted exactly like the original. The ordering process was online and easy to follow.”

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Posted 4 years ago

“Extremely efficient and good quality services”

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Posted 4 years ago

BES.co.uk is rated 4.7 based on 7,663 reviews