BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,414 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,414 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the part has not yet arrived i have lost a job and money because of your failure to deliver never advise ant person to use you AGSAIN”

Helpful Report

Posted 7 years ago

Thank you for your feedback, it is duly noted. At BES we pride ourselves on excellent customer service and so we are sorry that you are disappointed on this occasion. We have tried to make contact with you unsuccessfully so that we may investigate this matter further. Please can you email marketing@bes.ltd.uk Rest assured we do liaise with our couriers every day and will make them aware of the point you raise. Thank you for your custom and we hope that you may reconsider your decision, should the need arise, so we can restore your confidence. Regards, BES

Posted 7 years ago

“Stayed at home to realize that UPS guy did not bothered to press the bell and just left notice. Now need to waste time to collect”

Helpful Report

Posted 8 years ago

“Ordered £350 of Under floor heating pack - waited nearly two weeks for delivery - nothing!. Phoned to check where order was and was told no longer stocked - no notification, no phone call - not impressed. PlumbNation sorted me out - will be going there in future I think.”

Helpful Report

Posted 8 years ago

“I placed an order for a concealed cistern and paid for a Saturday delivery (29th October). At 1.30pm on the Saturday having tracked my delivery with UPS I recieved an e-mail saying that the address was incomplete and that the item couldnot be delivered. I tried to contact UPS but their customer services dept shuts at 12.30! Strangely enough the driver was able to find the address on Monday morning but that meant Ihad no toiletoverthe weekend and my 84 year old Mother who was staying with us had to use next doors facilities! Not exactly a great service although I would state that it was UPS who were at fault not BES, however, I would like to at least have the Saturday delivery charge reimbursed.”

Helpful Report

Posted 8 years ago

“Delivered once left a note not to try to deliver again but told me to collect it from South cave shop which is a 15 mile round trip which is further away them other merchants.”

Helpful Report

Posted 8 years ago

“After paying for a pre 12 delivery slot and taking the morning off work. The delivery did not show up at 12. So called the office and was told the van was stuck in traffic and was down the road (which was a lie). No one showed up by 12.30, so called again and was told it will be there at 1pm. And they were going to refund the extra I paid for an early delivery, which they haven't yet done. At 1pm still no sign of the delivery and called up once more and was told that the van is now one hour away. After wasting a whole morning of work I thought it's not worth ordering from you anymore as we need the materials to be delivered when promised. Finally the van showed up about 2.30pm, so a whole day was wasted.”

Helpful Report

Posted 8 years ago

“I was not pleased with the service received from BES, the sales staff was rude and was literally telling me to hurry up with my order which I found annoying, l literally had to snap at him. 0 customer service in my opinion.”

Helpful Report

Posted 8 years ago

“Stock good staff v good delivery needs sorting parcel fails to materialise next day . Tracking by delivery firm just says will be deliver sometime. Between 9-6 . My parcel was sent back to depot. I received it the following afternoon.”

Helpful Report

Posted 8 years ago

“Very good customer service with great competitive prices for products. All items ordered were delivered on time enabling us to complete jobs to the customers great satisfaction.”

Helpful Report

Posted 9 years ago

“Arrived smashed on two corners but actual box was marked and scratched all over anyway ,so would not of accepted it in any case. When brought to the attention of c/s. all they suggested was to send back but in the mean time purchase another one from them whilst we wait for our refund ! Don't think so.”

Helpful Report

Posted 9 years ago

“Very rude and unprofessional technical guys. Unwilling to help or listen to what was needed. He knew better both times even though i asked for 50mm he said it was smaller. Would not listen. Terrible. Would never reccomend.”

Helpful Report

Posted 9 years ago

“After a year, BES still cant get my invoicing right, I am lost for words. I log in, I see my invoice address, I see my delivery address. I get the goods but BES emails the invoice to my son,,,,,again Grrrrrr. I need to find another supplier of the items sold.. Even my son no longer wants to use you.. double grrrr....”

Helpful Report

Posted 9 years ago

“Paid for before 12:00 delivery, failed to arrive on time causing major issues as stock required for job plus UPS delivered to incorrect address for the second time, failed to re-collect, had to chase issue and uplift of stock for three days.”

Helpful Report

Posted 9 years ago

“Unfortunately the incorrect item was sent. The invoice got it right, the product wrong. Everything else, delivery and feedback was excellent. I now hopefully will get the right one next delivery. Since I returned the wrong part, I have heard nothing. Is this a scam Company.?”

Helpful Report

Posted 9 years ago

“Asked for Saturday delivery and never got it. The delivery man said he came, knocked and said no one was there to open the door. That was clearly a lie because i woke up early and waited for a delivery so important. This was for my business, and because it couldn't arrive, the takeaway was down for the weekend. So disappointed to hear this lie from the delivery man and to top it off, they are refusing to give me back my Saturday delivery refund? Just a terrible company, never want business with them ever again”

Helpful Report

Posted 9 years ago

“We was contacted by the delivery driver to say they were outside I sent my engineer out and they wasn't there. BES contacted the driver and they would not return. With Satnav technology and the old fashion A-Z I cannot believe that they couldn't find number 7 Princes Gate. It was finally delivered the next day presumably by a different driver, this did however cost me an extra days labour for an engineer, not cheap!!!!”

Helpful Report

Posted 9 years ago

“Parts delivered were completely wrong sizes, all odd fittings and the returns process was difficult as nothing is specified in the order sheet.”

Helpful Report

Posted 9 years ago

“Don't do reviews to 3rd party due to spam that follows”

Helpful Report

Posted 9 years ago

“Without prejudice Our experience witg BES has been terrible. The original order arrived in bits dumped at our door. Photos were sent to BES and all we got was a blame towards the courier. There were also several issues with the order and the hassle of sorting it out was passed to us. There was one particular issue with a recovery unit and we were told it had the wrong lead. The correct lead was sent but when on the job it turned out the entire unit was incorrect. We feel on this occasion some form of good will or compensation should be sent and we articulated this. The downtime this cost us was considerable and we are taking advice on our options. Regards Scott Barr”

Helpful Report

Posted 9 years ago

Thank you for your review. We’re sorry you’ve had a bad experience. Rest assured this matter is being investigated. The BES Customer Service department will be contacting you direct very shortly. Please accept our apologies.

Posted 9 years ago

“I will attempt to keep this polite. I am not now, have never been and will never be a customer. I have asked you on numerous occasions to correct your records and you always say that you will but never do! Please, please, please, please remove me from your data base. I am sick and tired of this.”

Helpful Report

Posted 9 years ago

BES.co.uk is rated 4.7 based on 6,414 reviews