BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,689 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,689 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

Write Your review

Tell us how BES.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BES is always a go-to supplier. Not a single issue over the years. Full marks!”

Helpful Report

Posted 4 years ago

“Super Great Service thank you do muchxx”

Helpful Report

Posted 4 years ago

“Very good.thank you”

Helpful Report

Posted 4 years ago

“Good range, good prices, arrived on time will be using them again”

Helpful Report

Posted 4 years ago

“always good”

Helpful Report

Posted 4 years ago

“Ordered the parts on the 1st should have been delivered on the 2nd still not here on the 4 th not great is it respond to that”

Helpful Report

Posted 4 years ago

Hi Trevor, Thank you for your feedback. We are very sorry that your delivery to Newton Abbot was delivered today rather than on Thursday as you expected. Couriers occasionally experience delays. Thankfully this is a rare situation as we deliver thousands of products 'next day' every week. We apologise for any inconvenience. Regards, BES

Posted 4 years ago

“Excellant rapid srevice as usual !”

Helpful Report

Posted 4 years ago

“Great product range, fast service, well packed - what more do you want?”

Helpful Report

Posted 4 years ago

“Excellent speedy service as always.”

Helpful Report

Posted 4 years ago

“Order in the afternoon, delivered before opening tine next day.”

Helpful Report

Posted 4 years ago

“Excellent service, item arrived on day specified, well packaged. Very well priced item. It's nice in this day and age to find a company that does what it say it will. Well done BES would highly recommend.”

Helpful Report

Posted 4 years ago

“Great range of stock, good value and prompt delivery.”

Helpful Report

Posted 4 years ago

“Ordered my part for next working day delivery, and paid extra for it to be delivered before 2pm, this was last Saturday. It is Friday and it still not here!! Went to another dealer and got the item next day!! When I called up to track this item the customer service agent said that it was UPS fault due to Black Friday and Christmas!”

Helpful Report

Posted 4 years ago

Thank you for your feedback Mr Petty. Sincere apologies but our courier notified us that they lost your parcel (this is very rare) and an investigation is ongoing. If the parcel is found please return to BES. Of course a full refund will be issued to you. Please note that your parcel was due for delivery Tuesday 30th November as per your original order confirmation and not Saturday as you state (plus we don't provide timed deliveries on Saturdays) We are very sorry for the inconvenience caused. BES

Posted 4 years ago

“Great service, great prices, had a phone call at 8pm to check an order, what service!”

Helpful Report

Posted 4 years ago

“The oodering is easy & quick, Prompt delivery. Always arrives on day stated. Any quiries & returns sorted without fuss.”

Helpful Report

Posted 4 years ago

“Materials always come on time and as promised so no delays on work getting completed and finished and works invoiced”

Helpful Report

Posted 4 years ago

“Product had clearly been opened and resealed with packing tape. All fittings inside had had the packets opened. Not a new item but sold as one”

Helpful Report

Posted 4 years ago

“Ordered a set of jaws for a REMS press fit tool. Jaws were faulty so I was told that a rep from REMS would contact me. I ordered another set of jaws as needed to get the job done on the basis the others would be refunded but apparently its a product that they try and fix/generally mess around with reps etc rather than just replace. I was told it was my fault for ordering a replacement part rather than chasing the rep for a £100 part that was clearly faulty. Never heard back about sorting out the issue. Appalling attitude.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We have investigated and note the following: *You purchased 1 x 22735 35mm Rems Tongs 21st June 2021 *You purchased the same part on 23rd June 2021 At the same time REMS left many messages with you so that a REMS representative could investigate your claim further but never got any response from you. (REMS is a specialist product & if there are ever any claims we always refer so they can deal direct & will often visit such is the level of their customer service) Over five months later you then telephoned one of the BES team today. As you know and as agreed we have arranged a collection so the item can be returned to REMS for assessment. As advised a credit will be issued if a fault is confirmed. Regards, BES

Posted 4 years ago

“I was very happy with BES from start to finish easy to order and product came through within a couple of days . Good all round”

Helpful Report

Posted 4 years ago

“Excellent service and delivered the next day would recommend.”

Helpful Report

Posted 4 years ago

BES.co.uk is rated 4.7 based on 7,689 reviews