BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,487 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,487 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always happy with speed of ordering through the delivery but the drawings and search facility is still unhelpful and poor.”

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Posted 10 years ago

“the item arrived in good time and good condition. quite happy with the service”

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Posted 10 years ago

“Happy with the purchasing experience and the product received. Slight dissatisfaction with the delivery. Did not get advance notification when the items were to be delivered. However the courier was very proactive in contacting me and arranging a alternative delivery time.”

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Posted 10 years ago

“great service”

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Posted 10 years ago

“Just what I needed to screen unsightly pipework John”

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Posted 10 years ago

“Good prompt service, when there is a delivery problem or shotage it is quickly rectified.”

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Posted 10 years ago

“I love your products and prices and your service and delivery is swift and very high quality. Your ordering/website is the only area that is not easy for the consumer to use at all.”

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Posted 10 years ago

“I'm pleased with the good service I get from BES especially the postal service and being able to track your items to plan your work load. Cheers Paul PH Services”

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Posted 10 years ago

“For the past 10 years they have dispatched on time & provide a much needed service for a one stop shop rather than drive or phone around looking for parts.”

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Posted 10 years ago

“Items good - Prompt dispatch - It would be good if postage for small items could be lower than the one size fit all standard rate.”

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Posted 10 years ago

“BES service is very good. Goods were dispatched as soon as they were ordered. Once again they were let down by their courier UPS. Tracked the delivery and it said that it would be delivered by the end of the day so we made sure that there would be someone to receive it. After waiting in all day at I took another look at the tracking only to see that at 18.10 they had updated it to say that it would not be delivered until the following day. It arrived at lunch time the next day. Not good enough. Could do better. Must try harder. All the goods were well packed and the order was complete 5 stars for BES. 0 stars for UPS”

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Posted 10 years ago

“Ordering and dealing with B.E.S. is very straightforward. I have started using the on line ordering service, once I got used to the layout of the ' catalogue' it was a breeze. The items arrived in just short of 32 hours of placing the order. Only problem was the courier company, I asked for the parcel to be left at a particular place in my house, but they decided to leave it with a neighbour. Hey ho.”

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Posted 10 years ago

Thank you for your review. Rest assured we will be raising this issue with our 3rd party providers

Posted 10 years ago

“Staff were helpful and knowledgeable about products. P”

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Posted 10 years ago

“Great service and easy to use website but wished it was in colour . Amazing value too”

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Posted 10 years ago

Thank you for your review. We are currently updating our website so watch this space!

Posted 10 years ago

“In my most recent order, one of the items was incomplete. The problem was resolved very promptly, with no hassle. BES managed to turn a problem into an opportunity to demonstrate very good customer service! Thank you.”

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Posted 10 years ago

“It would be handy if the sales reprisentitives knew more about the products in the catalogue. Their knowledge is pretty limited at best. Overall it's a good service but it would be better if you could tell the sales person what your looking for and then pointing you in the right direction in the catalogue as sometimes it's hard to find things if your not familiar with it”

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Posted 10 years ago

Thank you for your review. We will raise your concerns with our sales team. However, please note we do also have a technical department that are readily available to help Monday to Friday with any queries you may have.

Posted 10 years ago

“USED TO BE THE CHEAPEST NOW YOU HAVE TO SHOP AROUND PITY.”

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Posted 10 years ago

Thank you for your review. We’re sorry you weren’t satisfied with the price of your item. We are competitive on a lot of our products, so please keep us in mind for other items including our regular promotions and quantity break products

Posted 10 years ago

“The online ordering, delivery and overall expectation is very good, cannot fault BES”

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Posted 10 years ago

“only critisim is packaging extremely large for product.”

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Posted 10 years ago

Thank you for your order. Rest assured we do take on board all our customer feedback. Please note that as a result of your message we have begun a review of our packaging processes.

Posted 10 years ago

BES.co.uk is rated 4.7 based on 8,487 reviews