BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,633 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought this alpha press gun used it, on first day, the press gun wouldn’t stop when the pin came loose after pressing a fitting causing the pin gun to break, BES said it wasn’t under warranty and got charged £118 after complaining to fix it, only used it once”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We are sorry about what happened. However, upon investigation we note that a BES employee referred you to the manufacturer Alpha Press. We also note that Alpha Press resolved the repair quickly under 'warranty repair'. Alpha Press also informed us that you were happy with the repair and quick turnaround. We very much hope that this matter is now resolved. Apologies. BES

Posted 5 months ago

“Great online service from BES. They were efficient, reliable, and quick to respond. The entire process was easy to complete online, making the experience very convenient.”

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Posted 5 months ago

“Hi. My press fit fittings were good quality and price, but unfortunately you have charged me twice and cannot resolve this issue.”

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Posted 5 months ago

“Just what I needed. Packaging ok, arrived on time.”

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Posted 5 months ago

“Always on time”

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Posted 5 months ago

“Thank you very quick delivery and correct exactly what I wanted”

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Posted 5 months ago

“Needed a 9 litre cistern quickly. Had the choice of plastic or ceramic. Both at good price points. Delivered next day! What more can you ask for. Very pleased and will certainly use again”

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Posted 5 months ago

“Fantastic service will do business again soon thanks”

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Posted 5 months ago

“No problems at all with BES. I have problem with DPD the carrier that you use. I emailed you about this”

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Posted 5 months ago

“Quick delivery, not yet fitted so time will tell. Have not had any problems before so all looks good. Many thanks.”

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Posted 5 months ago

“Good service delivered in top condition 😊 thanks”

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Posted 5 months ago

“Good prices and next day dekivery perfect”

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Posted 5 months ago

“Very good, easy to order, quick dispatch and next day delivery.”

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Posted 5 months ago

“Easy to find what I needed on the website. Simple to order. The best price I could find. I ordered at 17:00 Thursday and it arrived 10:30 on Friday morning.”

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Posted 5 months ago

“Easy & Quick at the right price.”

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Posted 5 months ago

“A1 lovely helpful staff. Super fast delivery”

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Posted 5 months ago

“Great service & products. Would recommend & will definitely use again. Thank you.”

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Posted 5 months ago

“Wasn’t told on the phone I had to order in advance so ended up having to order on site and waited 40 minutes for it to be brought to the desk.”

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Posted 5 months ago

Hi Michael, thank you for your feedback. We are sorry that you had to wait 40 minutes. BES operate from a vast warehouse with a collection facility, so we need 30 minutes to pick products (but usually it is quicker). We state these conditions on our website and in our catalogue etc. However, it seems on this occasion we did not meet our usual fantastic service levels. Apologies. BES

Posted 5 months ago

“it still hasnt arrived. have chased again yesterday and no response , pretty poor service”

Helpful Report

Posted 5 months ago

Good afternoon Nik - We're sorry your delivery isn't with you yet and for the lack of response. Please could you call 0121 322 6400 and press 1 to get put through to one of our team who will be able to help with your delivery and get this resolved for you as quickly as possible. Thank you, BES Ltd

Posted 5 months ago

“Was looking for a part for my cooker on my boat came across BES by chance on the WEB was very surprised they had the part needed as it was difficult to find. Order the part delivery was 24 hours Fantastic and the price was excellent plus ordered there catalog”

Helpful Report

Posted 5 months ago

BES.co.uk is rated 4.7 based on 8,633 reviews