BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,633 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't give you a review as I haven't received the order, can you help?”

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Posted 5 months ago

Good afternoon Mr. Macleod - Our main line is available 7am-9:30pm all week and 8:30am-12:30pm on weekends and we are here to help with any of your order queries - 0121 322 6400 Alternatively you can also email us at sales@bes.co.uk Thank you, BES Ltd

Posted 5 months ago

“Quality product at the right price delivered quickly. Can’t say fairer than that.”

BES.co.uk 5 star review on 19th May 2026

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Posted 5 months ago

“Still waiting to receive the correct part as advertised —would like to mention that sales have been most helpful but customer services have not even been in touch USELESS”

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Posted 5 months ago

Hi Michael, thank you for your feedback. We are sorry about the delay (due to our courier) but also note that your product has since been delivered. We also note your comments about our sales and customer service departments. We take fantastic service very seriously and so our team members have been made aware of your 1star-review, so that our high service levels do not drop (we currently maintain 4.6/5 as a total on reviews.io) Regards, BES

Posted 5 months ago

“The last few deliveries have failed to be deivered on the prommised day, let allone the paid delivery early time. The reason we use BES, is nor because of price, many items are significantly more expensive that the competition, but the reliability of delivery. This has significantly deteriated over the last couple of monts to be compleatly unreliable. Because of this, we are foced to use other suppliers that are more reliable for emergency deliveryies. Verry dissapinting, concidering the faultless reliability of the past.”

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Posted 5 months ago

Hi Brendon, thank you for your feedback. Your comments will be shared with the team. Please note that we pride ourselves on fantastic service and our service key performance metrics remain +94%. However, your comments are noted. Also our total reviews performance tracks at 4.6/5, so we are confident your experience is isolated. Apologies. BES

Posted 5 months ago

“Good price and very fast delivery”

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Posted 5 months ago

“Efficient service.”

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Posted 5 months ago

“Arrived but was packed upside down. May I put forward that top or bottom is marked on the box”

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Posted 5 months ago

“Prompt & professional service”

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Posted 5 months ago

“You couldn't get a better supplier, with such great rates as BES. That's why we buy on a very regular basis.”

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Posted 5 months ago

“Always shop here good products and delivery”

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Posted 5 months ago

“Very fast despatch, nicely finished brass prpducts”

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Posted 5 months ago

“These were just what my taps needed. Good quality and a fair price”

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Posted 5 months ago

“BES had the best range of supplies that I needed and their prices are very competative. The parcel was very well wrapped and arrived as per choice when ordering and with a two hour window slot which is excellent as I needed to plan around the delivery, this is the second time that I have ordered from BES and both times I have been impressed with their level of service. I will be using them again for any plumbing needs that I have. They are now my go to company for plumbing materials.”

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Posted 5 months ago

“Always a great service great customer service, only let down by dpd being so hit and miss”

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Posted 5 months ago

“Ordered and delivered without any issues”

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Posted 5 months ago

“I ordered some 28mm compression to 3/4" threaded fittings so I could install some water meters. The product was promptly dispatched by BES. I had some issues with the delivery company but BES were very helpful in resolving this. The product was fit for purpose as expected.”

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Posted 5 months ago

“Product just as described. Came very quickly, just as well really as didn't have a flushable loo. Thank you”

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Posted 5 months ago

“Great price, fast delivery. Recommended.”

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Posted 5 months ago

“So quick and delivered really quick”

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Posted 5 months ago

“Easy to order and product was value for money. Received on time Could gave put through letterbox”

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Posted 5 months ago

BES.co.uk is rated 4.7 based on 8,633 reviews