BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 6,887 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 6,887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product (poker blade) is superb and I've used them for years. Only negative is that they use UPS for delivery - THE WORST delivery company in the UK. BES customer services were brilliant. Stacey managed to get hold of someone at UPS who clearly put a bomb up the local delivery folks and, finally, the package was delivered. 10/10 for BES; 0/10 for UPS.”

Helpful Report

Posted 6 years ago

“As with any online retailer, delivery seems to be the weak link in the chain. I've had a few orders from BES and they've been faultless. However I've recently had issues with UPS and not received items.”

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Posted 6 years ago

“Excellent customer service chased up delivery and rang back to confirm, only issue was a double non-delivery by UPS”

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Posted 6 years ago

“Great product and fast delivery”

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Posted 6 years ago

“I have been very happy with the service up till now. However, on the last order I had four items and on line I was told the immersion heater was not in stock. I phoned and was told stock had just come in and if I ordered it would all be shipped that afternoon. When the order came, the Surrey Flange I ordered had not been sent as it was not it stock and would be sent on later. I waited a week for this item to come. Could job I had not stripped the old tank out. Having said all that, generally the service is very good.”

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Posted 6 years ago

“VERY GOOD SELECTION OF EQUIPMENT”

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Posted 6 years ago

“Good service from start to finish from your company”

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Posted 6 years ago

“Delivered on time”

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Posted 6 years ago

“Product is good. Order was dispatched in a timely manner. However, I had to go and pick delivery up from a central pick-up point, even though I had asked for delivery to be left at back door if it could not fit through letter box. This request was also printed on parcel. Maybe printed information could be in bigger text for ease. Product could have also fitted through the letter box. However, 1 x 22mm & 1 x 15mm compression fitting were sent out in a box that was maybe 2/3 the size of a shoe box instead of a padded envelope?”

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Posted 6 years ago

“The insulation for our cold water tank arrived quickly and has been installed so all good. Thank you”

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Posted 6 years ago

“I was notified when the product would arrive, it came as notified, the product was as specified and well packed. However when I realised the the company were a short distance from me I tried to contact them to cancel postage and arrange collection. I could not get through to sales, the call went to messages and as their message inbox was full, this was not an option.”

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Posted 6 years ago

“Adequate service - delivery expensive due in part to the inclusion of a heavy catalogue I didn't ask for !”

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Posted 6 years ago

“Service was quick, product as described and having used my local Costcutter in Caversham to collect the goods I was very impressed with the service there also”

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Posted 6 years ago

“Good service but UPS delivery are a pain to deal with”

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Posted 6 years ago

“BES seem to stock the basic items needed in our industry and provide a fast delivery service.”

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Posted 6 years ago

“Excellent service. Quick delivery from online order.”

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Posted 6 years ago

“although I have nothing but praise for the service, I wish the credits would come as quick as the invoices”

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Posted 6 years ago

“Got very good range of items,shame the delivery service aren't as good”

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Posted 6 years ago

“Very competitive price as usual and free next day delivery. Whats not to like?!!”

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Posted 7 years ago

“very good prices, excellent delivery and great stock levels. please stop sending the first order catalogue as i have 3 now.”

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Posted 7 years ago

BES.co.uk is rated 4.7 based on 6,887 reviews