BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,048 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,048 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used BES on four occasions when I could not get items locally. BES seem to have everything in heating and plumbing ect . The items i ordered have been very good quality and the prices are competitive, particularly if you order items to the value of £50 where shipping is free. Delivery was fast .”

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Posted 6 years ago

“Items as described; well-packed; arrived on time.”

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Posted 6 years ago

“Great price even for multiples. Fast delivery too”

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Posted 6 years ago

“Delivery was as defined. Slight crack in the product supplied, but useable.”

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Posted 6 years ago

“Very helpful staff.”

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Posted 6 years ago

“Great service, only hiccup was the fact I stated for delivery to be left by garage door (this was written on invoice) if not at home ! Unfortunately this was not passed on to ups and I had to visit local drop off point to collect 😡”

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Posted 6 years ago

“Good spares stock and quick delivery almost every time. Prices not always the cheapest compared to Toolstation etc”

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Posted 6 years ago

“Excellent customer service, fast delivery and reasonable prices. One problem, I received the wrong size of adaptor. Ordered .. 1/2"×5/8" (12mmx16mm) Received...5.5/8" x 6.5" (18mm x 22mm) It would cost more to send it back, Sorry Colin”

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Posted 6 years ago

“said next day delivery but took 2 days[this is for your info only i have no complaints]”

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Posted 6 years ago

“the product was just as shown in catalogue, good quality and meets requirements. Delivery was one day late, but did not matter too much.”

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Posted 6 years ago

“I have got Good tools and friendly service”

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Posted 6 years ago

“I have used BES for a number of years now they are very efficient at what they do, their delivery service is very reliable and prices seem pretty good.”

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Posted 6 years ago

“Good quality items ant a good price and delivered quickly. Customer Service very helpful.”

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Posted 6 years ago

“The product was excellent when it arrived and would have awarded 5 stars had it not been for the very poor service from the third party delivery service UPS. They claimed to have tried to deliver several times and said that nobody was available to take delivery or refused delivery. we have 24/7 security on site who had been tod to expect the delivery.... which never turned up! I had to rebook a delivery with UPS which arrived today after me complaining bitterly to them as I had been waiting for the parts to complete some development testing.”

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Posted 6 years ago

“Product came on time Looks as though it will do the job Not fitted to mains yet”

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Posted 6 years ago

“Very good product, excellent next day delivery but a bit expensive.”

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Posted 6 years ago

“I ordered a submersible pump to empty an oil tank together with other components. All arrived on time but a part was missing from the pump assembly. I contacted BES to let them know, the person I spoke to was very helpful, he contacted their supplier who forwarded the missing part, which I received the next day. Not everything goes right every time, but it is how you deal with a problem and BES resolved the issue well. I would have no problem ordering from them again or recommending them to others. Apart from hitch would have been 5 stars”

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Posted 6 years ago

“Ordered two 15mm x 3/8 right angled valves unfortunately one came missing the olive and nut. The 2nd disappointment was the valves were not as depicted on the website and although we're OK for my situation could have caused problems if room was tight with the valve operation. On the positive side, following a phone call the missing parts were dealt with in a efficient friendly manner and arrived am next day. The wrongly depicted valve on the website was addressed using the contact facility in the website. I received a reply the next day apologising for the discrepancy and saying the information was being updated and was due to a change of supplier. On the whole, apart from the delay caused, I was happy with the way things were handled and would use the BES again.”

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Posted 6 years ago

“Easy to order. Delivery a bit late but not drivers fault as road to us blocked. and he had to make a long detour. Prices good, quality fine, will order again when needed.”

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Posted 6 years ago

“Goods arrived promptly, although one part was damaged.The returns dept has been very efficient in dealing with our order.”

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Posted 6 years ago

BES.co.uk is rated 4.7 based on 8,048 reviews