BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 8,636 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered collection of equipment to install a new garden tap on next day delivery on 3rd March. Some bits arrived 4 days later but we are still waiting for the pipe 7 days later. I could have walked to Screwfix and back in that time. Customer services were apologetic but unable to really help.”

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Posted 8 months ago

Thank you for your feedback. Your delivery to Aberdeenshire arrived 6th March which is within our 2-3 delivery time period for the Highlands, as per our t&c's. However, we are sorry that your second package was delayed until 10th March. As explained on the telephone a full refund will be issued (12th March) as per your request. Apologies. BES Ltd

Posted 8 months ago

“Super quick quotes and fast delivery, well done BES!!!”

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Posted 8 months ago

“Great service, easy to find what your looking for and the delivery was excellent.”

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Posted 8 months ago

“Good service excellent product would highly recommend”

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Posted 8 months ago

“Items were exactly as advertised and delivered the following morning. Brilliant service.”

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Posted 8 months ago

“I ordered zone valve parts at 8:30pm Friday evening meaning to do the install some time next week. They arrived today Saturday early in the afternoon ! Great service, will be using again for sure.”

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Posted 8 months ago

“Whenever I order from BES my order always arrives promptly and in good condition. I had a problem a while ago with an item with a missing part but, after a phone call with a pleasant staff member, it was quickly resolved.”

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Posted 8 months ago

“Always delivered on time, good prices.”

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Posted 8 months ago

“Having fitted a Bemis Silentium toilet seat a good few years ago it was time to renew it. I purchased two of them from BES (future-proofed) and simply unlocked the old seat & locked on the new one to the old posts. Absolutely perfect & only took half a minute to change…it took longer to open the box & remove the cellophane from the new one! Must admit, I was surprised that BES still had them in stock as I’ve found they’re now increasingly hard to source.”

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Posted 8 months ago

“Unfortunately they didn't fulfill their next day delivery (ordered Friday for Monday) and so the job had to be postponed.”

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Posted 8 months ago

Hi, thank you for your feedback. We are really sorry that on this occasion our courier has let us both down. Thankfully this is very rare as our next day fulfilment metrics are consistently very high. We also note that from your private email address (used to post this review) that you have purchased from us on 49 separate occasions. We thank you for your loyalty and can only apologise that your order on Friday was delayed. Apologies. BES Ltd

Posted 8 months ago

“Easy to order - delivered the next day Will use again”

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Posted 8 months ago

“It was my first time using BES but I found the service excellent and the delivery quick. I would certainly use them again.”

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Posted 8 months ago

“Easy to understand the website and to order. Guidance on how to measure too.”

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Posted 8 months ago

“Good speedy service and price.”

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Posted 8 months ago

“Excellent service as always”

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Posted 8 months ago

“Excelent to deal with, Quick delivery”

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Posted 8 months ago

“Quick and accurate service”

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Posted 8 months ago

“Product all good just what we wanted and quick delivery”

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Posted 8 months ago

“Good communications, very speedy service and the new thermostat works as it should.”

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Posted 8 months ago

“Excellent place! They have things that no-one else has. Very friendly guy at the collection point. (I am the man who asked whether irish fittings applied to NI or just the Republic).”

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Posted 8 months ago

BES.co.uk is rated 4.7 based on 8,636 reviews