BES.co.uk Reviews

Name: BES.co.uk
Rating: 4.70

4.7 Rating 6,370 Reviews

94 %

of reviewers recommend BES.co.uk

4.7

Based on 6,370 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with your service, I will be using you again on my next project. Thankyou.”

Helpful Report

Posted 4 years ago

“Everything was received in good order thank you. I was rather disappointed that it took two days to arrive. I understand times are difficult at the moment but If delivery is going to take two days please tell customers. Did need these parts quickly and that's why I ordered them from you expecting them to be delivered the following day Many thanks Malcolm Morris”

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Posted 4 years ago

“The service is very good, the product, (flue basket), wasn't square with the mounting lugs not parallel, even after bending and re-shaping). There's 2 lots of quality control missed here, one by the manufacturer and by the supplier, hence only 4 stars.”

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Posted 4 years ago

“excellent online service; delivery very prompt; goods in perfect condition; only criticism concerned compatibility of fittings with regard to internal / external diameters, but my question was answered satisfactorily; well done; I shall definitely order from BES again.”

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Posted 4 years ago

“Product arrived quickly, which was during the coronavirus lock down, and worked well, thank you.”

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Posted 4 years ago

“The product Honeywell which I got them are OK. But the delivery in some case and reply emial is take long time like the recently Purchase Order Number 100338807 for Honeywell XS100 30 pcs, there is no reply for AWB. I already transfer the payment on April 9,2020 please check for me.”

Helpful Report

Posted 4 years ago

“Item arrived quickly and product was exactly what I ordered. Delivered by UPS but unfortunately must have thrown around and dropped. The two tubs of floor tile cement were loose in a cardboard box with no wrapping. On tub had split and leaked out in the box. Fortunately I was able to use it immediately so there was minimal loss although it was messy.”

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Posted 4 years ago

“All items arrived within a day of each other, but in two separate consignments involving a lot of surplus packaging. Otherwise very satisfied with the service received.”

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Posted 4 years ago

“The item arrived on time so was able to plan my day successfully”

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Posted 4 years ago

“quick in delivery as promise. good price and quality product”

Helpful Report

Posted 4 years ago

“BES organised the immediate delivery of the 12 Stadium soffit vents which I ordered, so no complaint there. (See Order No.2674689). However whilst I understand BES' desire to cover its costs by standardising its smaller item delivery charges, I consider it to be totally unacceptable that a feather-lightweight item costing £3.72 +VAT should have incurred a delivery charge of £4.95 +VAT, Total package cost £10.40, when 90% of the package weight consisted of BES' heavyweight - probably well in excess of half a kilo - product catalogue and miscellaneous other sales promotional material, all of which is no doubt available on-line, in this era when we are constantly being told to save trees and the Planet by not printing off anything which is not absolutely essential. There can be no possible justification for BES to have levied a disproportionately high delivery charge on a new customer, predominantly to cover the cost of mailing its own heavy weight catalogue which I did not ask for, thereby more than doubling the cost of the very light-weight item which I actually ordered. Regards, from a new, but currently unhappy customer. David Culling, Falmouth, Cornwall.”